Veterinary Receptionist
Willow Animal Hospital is seeking a full-time front-desk receptionist to serve as the first point of contact for our veterinary clients. This role plays a crucial part in setting the tone for each visit, requiring a customer service professional who thrives in a fast-paced environment, communicates clearly, and is passionate about animal care.
About Willow Animal Hospital
When you trust our veterinary practice in Vint Hill, VA with your pet’s general medical care, you’re choosing a team made up of general veterinarians with advanced skills, attentive veterinary assistants and technicians, and a knowledgeable, caring office staff—all dedicated to supporting a long, healthy, and happy life for your beloved companion. In addition to comprehensive everyday care, we partner with a traveling surgical specialist who visits monthly to perform advanced procedures, and we coordinate referrals to trusted specialists when additional expertise is needed.
Responsibilities
- Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
- Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
- Answer client calls for appointments, hospital inquiries, medication refills, and other requests.
- Make outbound calls for appointment reminders and follow-ups.
- Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
- Assist in maintaining cleanliness and organization to ensure a positive client experience.
Requirements
- Previous experience as a veterinary receptionist or medical office assistant preferred
- Strong organizational and multitasking skills
- Ability to maintain a calm, professional, and positive demeanor
Benefits
- Comprehensive benefits package, including medical, dental, and vision insurance
- Paid time off and a 401(k) plan for full-time employees
- Professional development opportunities
Pay
$17.00–$22.00 per hour
Schedule
Monday–Friday 8AM–6PM, rotating Saturdays 8AM–6PM