Veterinary Receptionist

Calvert Animal Hospital is Hiring a Veterinary Receptionist!

About the role

Join a collaborative veterinary team focused on excellent patient and client care. Build meaningful relationships with pets and the people who love them. Expand your veterinary knowledge through hands-on hospital experience. Work in a role where organization, communication, and compassion truly matter. Make a positive impact on the client experience every day.

Responsibilities

• Greet clients and patients warmly and maintain a welcoming reception area
• Answer a multi-line phone system and schedule appointments efficiently
• Triage incoming calls, provide basic service information, and relay messages to the clinical team
• Check clients and patients in and out
• Collect, verify, and update client and patient information
• Process payments and manage cash and credit transactions accurately
• Maintain client and patient records in the hospital’s practice management software
• Prepare and organize medical records, laboratory reports, and vaccination certificates
• Manage appointment reminders, confirmations, cancellations, and follow-up communications
• Keep the reception and waiting areas clean, organized, and welcoming
• Communicate effectively with veterinarians and veterinary technicians to support continuity of care
• Perform general administrative duties, including emailing, faxing, mailing, filing, and ordering supplies
• Follow hospital confidentiality standards and established policies

Requirements

• Previous veterinary clinic or medical office experience preferred
• Experience with veterinary practice management software; Cornerstone experience is preferred
• Proficiency with Microsoft Office
• Strong customer service, communication, and interpersonal skills
• The ability to multitask, prioritize, and work efficiently in a fast-paced environment
• Strong organizational skills and attention to detail
• Accurate recordkeeping and data-entry abilities
• Comfort working around animals and interacting compassionately with pet owners
• The ability to remain calm and professional during stressful situations
• Clear verbal and written communication skills

Benefits

• Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses
• Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee discounts
• Professional Growth & Recognition: Quarterly team bonuses, continuing education allowance, and uniform allowance
• Lifestyle Perks You’ll Appreciate: Six paid holidays and an Employee Assistance Program