Veterinary Receptionist

PAW Health Network is a 24-hour animal care center offering diverse services to the community, including walk-ins, routine preventative care, urgent care, and orthopedic services. We foster a dynamic environment for growth through The Collaborative Process (TCP), encouraging open discussion and creative problem-solving. Our comprehensive training program supports personal and professional development for all team members.

About the role

As a Caregiver Support Staff teammate, you will provide timely and professional communication with caregivers and coworkers, assist with appointment scheduling, perform clerical duties, process payments, and support all departments to maintain hospital efficiency.

Responsibilities

• Solicit, process, and integrate input from team members and administrators while addressing conflicts through open dialogue.
• Greet caregivers in a friendly and timely manner; handle incoming calls and route them as needed.
• Ensure accurate recording of caregiver information and assist with appointment scheduling.
• Triage incoming patients based on urgency and available staff resources.
• Perform clerical duties, including filing, copying, faxing, linking, emailing, mailing, and scanning.
• Process payments (cash, care credit, credit/debit cards, checks) and reconcile transactions against end-of-day reports.
• Finalize invoices, process refunds, and record sales using practice management software.
• Coordinate with the Medical Support Team to address caregiver questions.
• Maintain hospital logistics to reduce costs and support inventory control for loss prevention.
• Keep the front lobby clean throughout the shift.
• Engage in The Collaborative Process, attend regular meetings, and provide feedback to improve efficiency.
• Track progress through Core Training and document issues and accomplishments.
• Attend departmental or all-staff meetings.

Requirements

• Minimum of 1-year veterinary receptionist experience preferred.
• Compassionate, calm, and strong team player.
• Excellent communication and multitasking skills.
• Highly organized with proficient computer skills.
• Self-starter with a desire for continuous learning and advancement.
• Proficiency or willingness to learn practice management software, electronic medical records, Microsoft Office, and Asana.

Schedule

• Full-Time or Part-Time positions available.
• Shift: 2 pm – 11 pm.
• Every other weekend coverage required.
• Up to 4 holiday spans per year.
• 4-day work week.

Benefits

• Comprehensive benefits (health, dental, vision, liability insurance).
• 401k with matching program.
• Life and supplemental insurance, HSA, and FSA options.
• Employee Assistance Program.
• Paid vacation, sick time, bereavement, and parental leave.
• Competitive compensation.
• Continuing Education Allowance (for licensed/registered/certified roles).
• Tuition reimbursement for AVMA-accredited Veterinary Technology Programs.
• Career development opportunities and referral bonus program.
• Additional benefits may include personal pet discounts, holiday pay, uniform allowance, and bonuses.

Hiring eligibility may be contingent on a satisfactory background check. Some benefits may vary based on full-time or part-time employment status.