Veterinary Receptionist

Responsibilities

• Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing pets, and handles payments.
• Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments.
• Handles incoming and outgoing mail and e-mail.
• Monitors client waiting area to ensure cleanliness.
• Documents and maintains client information, service data and other pertinent information within business operations software.
• Escalates complex matters to senior staff.

Requirements

• Previous experience as a Veterinary Receptionist or similar role (1 year preferred).
• Ability to lift and restrain animals (up to 40 lbs. or more).
• Strong communication and interpersonal skills.
• Willingness to work weekends and evenings.
• Multitasking in a fast-paced environment.
• Strong attention to detail.
• Compassion and patience when dealing with distressed pet owners.
• Ability to handle upset clients or emergency situations calmly and professionally.

Pay

Base hourly rate of $16.00–$18.00.

Benefits

Example benefits offered to full-time team members:

• Medical, Vision, and Dental insurance.
• 401(k).
• Health Savings Account.
• Paid time off.
• Employee discounts.