Veterinary Receptionist

Job Responsibilities

• Greet clients, determine their needs, and complete the check-in and check-out process.
• Model a professional and courteous manner with staff and clients.
• Schedule clients for prompt treatment of ill and/or injured patients, as well as proper scheduling of vaccinations, rechecks, surgeries, in-hospital procedures, and other services requiring the doctors' and technicians' time.
• Help with client reminders for annual health assessments, parasite checks, dentistry, senior care, etc.
• Pull patient charts for daily scheduled appointments and collect necessary information to update charts, including creating new ones when appropriate.
• Perform over-the-counter sales of merchandise such as food and special diets, shampoos, flea and tick control products, heartworm, etc., demonstrating a technical knowledge of products and assisting clients with their needs.
• Invoice clients, collect fees, make change, imprint credit card forms, and obtain authorization for credit charges following the hospital's credit policies.
• Demonstrate basic emergency procedures and provide proper information on transporting patients to the hospital.
• Advise hospital staff about incoming emergencies.
• Maintain the appearance and cleanliness of the waiting room and reception area, including restocking products, office supplies, client educational materials, hospital brochures, etc.
• Prepare and send welcome letters, new client information packets, referral and thank you letters, condolences, long wait notes, and other correspondence for the doctors and/or Hospital Manager.
• Demonstrate a full working knowledge of PIMS procedures and functional applications.

Requirements

Competitive pay from $16.66 to $20 depending on experience. Part-time position with required hours of 10:00am-6:15pm Monday and Tuesday with flexibility to cover vacations on occasion.

Benefits and EEO Statement

• NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.
• This position is bonus eligible.
• NVA is an Equal Opportunity Employer.
• The team can provide more information about compensation and benefits for your specific location during the process.

San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and Other State or Local Hiring Regulations

We will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.