Veterinary Receptionist

At Wilmington Animal Healthcare Veterinary Hospital in Wilmington, NC, we believe in providing the most advanced and compassionate care available to pets, treating them like our own since 2006. We are proud to be an American Animal Hospital Association (AAHA) accredited facility, regularly undergoing evaluations to ensure we meet or exceed the global benchmark for quality care in nearly every aspect of our hospital, including surgery, diagnostics, and anesthesiology. Our commitment to excellence is reflected in our community trust, evidenced by our excellent 4.8-star Google rating.

About the role

This is your opportunity to do your best work alongside dedicated teammates who share a common mission. Your professional development is paramount here. While we are a deeply localized practice, we are supported by a network committed to ensuring every teammate has the necessary tools to succeed. We foster a culture of education and growth, offering structured programs designed to help you achieve your long-term career goals, whether that involves becoming a credentialed technician or stepping into a leadership role.

For our veterinarians, this means access to internal specialty consultations and ongoing resources that allow you to constantly refine your skills and provide the highest level of comprehensive medicine. We ensure you have access to the resources required to practice high-quality, full-service small animal medicine. Our services are extensive, covering everything from routine Wellness and Prevention to complex Advanced Care. You will be utilizing comprehensive Testing and Diagnostics capabilities to support your decision-making, guaranteeing a challenging and rewarding caseload. We also maintain dedicated facilities for critical Surgical Procedures and provide essential Urgent Care services, guaranteeing a focus entirely on patient safety and successful outcomes.

Wilmington Animal Healthcare is strategically located at 6801 Gordon Road in Wilmington, NC, serving this established community since 2006. This area is known for being supportive of high-quality veterinary medicine, and you will quickly become an integrated partner in the health of the local pets.

Responsibilities

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

Requirements

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred.
• A flexible schedule, including some weekends and holidays, is required.

Benefits

• Competitive Compensation: A competitive hourly rate or salary based on your experience and role.
• Health & Wellbeing: Comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.
• Financial Security: Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.
• Commitment to Growth: Support for your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.
• The Power of a Network: Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.
• Valuable Perks: Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About the organization

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.