Veterinary Receptionist

Key Responsibilities

• Be the first point of contact: Greet clients and their pets warmly, complete the sign-in process, verify and confirm appointment details, and ensure clients feel informed and reassured.
• Support clinical flow: Escort clients to exam rooms, assist in relaying key information between clients and clinical staff.
• Manage client communications: Handle incoming calls for appointments, care questions, prescription refills, and more. Make outbound calls for appointment reminders and follow-up care.
• Operate with accuracy: Process payments, manage invoicing, and schedule future appointments with attention to detail.
• Speak the language: Understand and communicate clearly about common vaccines, lab tests, procedures, pet behavior, and veterinary terminology.
• Create a welcoming space: Help maintain a clean, organized, and client-ready environment—including occasionally assisting with pet-related clean-up to ensure a pleasant experience for all visitors.

Qualifications

• Previous experience in a medical or veterinary front desk, receptionist, or administrative assistant role.
• Basic knowledge of veterinary terminology and procedures.
• Comfort discussing sensitive topics (e.g., end-of-life care, financial discussions) with empathy.
• Able to maintain a calm, professional, and positive demeanor.

About Hiram Animal Hospital

Located in Hiram, GA, Hiram Animal Hospital is dedicated to caring for your beloved pets - dogs, cats, and pocket pets. Our team of veterinary professionals offers top-notch services and exceptional customer care to meet all your furry friends' needs. Specializing in general wellness, cutting-edge diagnostics, imaging, and advanced surgeries, our doctors provide unparalleled veterinary care. Trust us to keep your pets healthy and happy!