Veterinary Receptionist

About the role

New Berlin Animal Hospital is looking for a part-time Veterinary Receptionist to join our fast-paced, 4-doctor AAHA-accredited practice that specializes in both small animals and exotics. We pride ourselves on the care we provide for our clients and their pets, and we rely on our receptionists to deliver a positive experience. This position requires a high level of multitasking, attention to detail, and the ability to work as a team player with compassion and professionalism.

Responsibilities

• Check patients in and discharge patients
• Handle invoicing and payments
• Provide customer service: greet clients, answer questions, process incoming patients
• Answer phone calls, schedule appointments, and record messages for doctors and staff
• Manage incoming and outgoing mail and email
• Update and file patient charts
• Enter data into computerized billing program
• Retrieve prescriptions
• Assist with pet supply purchases (food, supplements, grooming items)
• Maintain cleanliness of the waiting room
• Perform physical tasks such as lifting up to 50 pounds, stooping, bending, and standing for long periods

Requirements

• High School Diploma or relevant education and work experience
• Customer service experience (preferred)
• Previous animal experience (a plus)
• Strong computer skills
• Friendly, positive attitude with outstanding communication skills

Benefits

All full-time team members are eligible for the following benefits:

• Competitive base pay plus revenue share bonus program
• Best-in-class medical, vision, and dental insurance
• Short-term and long-term disability
• Life insurance
• 401k with company match
• Paid time off
• Free continuing education
• Mental health support

All positions include growth opportunities tailored to each team member’s career journey, whether for skill development or building additional capacity to better serve the community.