Veterinary Receptionist

About the role

At BluePearl Pet Hospital, our Veterinary Receptionists are essential to the success of our hospital. In this role, you are the first BluePearl Associate that clients see. You will ensure that each client receives the care and attention they need. You will need to be able to function calmly and compassionately in situations that can be very emotional and difficult for our clients.

Responsibilities

• Greet and make friendly eye contact every time the hospital entry door opens to offer warm and professional acknowledgment.
• Offer a friendly smile, strong eye contact, and an approachable demeanor.
• Assess immediately upon arrival each client's rare need, as well as the pet's general condition.
• Determine whether an emergency arrival is a "stat" versus "standard" emergency.
• Respond to non-patient calls or visitors and connect them to the appropriate team member.
• Confirm all appointments in advance, ensuring clients receive accurate information about preparing their pet for the appointment.
• Offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
• Serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.

Requirements

We are seeking an excellent customer service professional who offers guidance, comfort, and support. You should be looking for an opportunity to work with some of the greatest veterinary medicine professionals and be part of a team that inspires growth in a collaborative environment.

Qualifications

• Excellent customer service skills.
• Ability to offer guidance, comfort, and support.
• Experience in a fast-paced, customer-focused environment.
• Strong communication skills, both verbal and written.
• Ability to handle emotionally challenging situations with calmness and professionalism.
• Basic computer skills, including Microsoft Office.

Skills

• Customer service skills.
• Emotional intelligence.
• Communication skills.
• Problem-solving abilities.
• Time management.

Benefits

At BluePearl Pet Hospital, we offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food. We also encourage growth and development through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in their careers. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and access to over 2,000 medical journals. We also provide health and well-being resources to assist with stress management, mental health awareness, compassion fatigue, burnout, communication, and conflict management skills.

Pay

The pay range for this full-time role is $21 - $30 per hour, depending on experience and leveling through the Kahuna leveling system.

Schedule

Hours may vary based on department needs, but typically include a mix of morning, afternoon, and evening shifts.