Veterinary Practice Manager

About UrgentVet

UrgentVet is redefining the urgent veterinary care experience by bridging the gap between general practice and emergency care. Our unwavering mission is to provide timely assistance to people and their cherished pets when they need it most. Urgency is the heartbeat of our organization, and we excel in delivering swift and compassionate care. UrgentVet bridges the gap between daytime general practice and emergency/overnight care, offering after-hours care for canine and feline patients without the additional expense of emergency clinic fees. Our single doctor practices offer care for common urgent cases, including wound management, ear infections, vomiting/diarrhea, and euthanasia, and each of our paperless clinics is specially designed to deliver efficient care and equipped with cloud-based EMR, digital x-ray, and a full suite of IDEXX in-house lab equipment.

About the Position

The Practice Manager is pivotal in the hospital team, overseeing day-to-day operations to ensure efficient after-hours acute care delivery while fostering a positive work culture. As the Practice Manager, your mission is to lead your team and oversee your hospital in harmony with the UrgentVet ethos, actively cultivating culture, engagement, efficiency, growth, and financial stability. Preferred applicants have experience in veterinary medicine, people management, and be comfortable working alongside veterinarians.

Responsibilities

• Patient Advocacy: Be the advocate for patients and uphold a "Pet-First, Client-First" philosophy. Ensure a compassionate and client-centric approach to pet care.
• Community Engagement and Brand Ambassadorship: Nurture collaborative and mutually beneficial relationships with referring veterinarians and local businesses, positioning UrgentVet as the foremost choice for urgent pet care. Serve as a prominent brand ambassador for UrgentVet within the local community.
• Inclusive Workplace Culture: Foster a safe and inclusive work environment where diversity is celebrated, and every team member feels valued.
• Reports to the Regional Director of Operations, UrgentVet.
• Typically scheduled 40-45 hours/week; longer hours may be required from time to time due to the nature of the veterinary profession.
• Work schedule includes nights, weekends, and holidays (NO OVERNIGHTS). Work hours are 3‑11 pm on weekdays and 10 am‑8 pm on weekends.
• This position requires regular on‑site presence as an essential function of the role; in‑person attendance is necessary to support patient care, respond to time‑sensitive needs, collaborate with clinical teams, and maintain safety and well‑being of patients, clients, and staff.

Skills, Knowledge, and Expertise

• Emotional Intelligence and Communication: Strong emotional intelligence, with demonstrated ability to empathize, communicate effectively, and build trust within the team.
• Excellent communication skills, with emphasis on active listening and timely follow‑up.
• High level of self‑awareness, with a willingness to receive feedback and continuously improve.
• Skilled in de‑escalation and conflict resolution techniques.
• Negotiation and persuasion skills, with the ability to influence outcomes and build consensus.