Veterinary Practice Manager

About Us

At Thrive Pet Healthcare, you’ll feel the warmth and openness of a small clinic, while having the opportunity and support of a united network of 400 clinics. We promote an emotionally intelligent work environment and positive culture, investing heavily in our employees with many opportunities for growth and development as well as a consistent work/life balance.

About the Role

The Practice Manager (PM) is critical to the success of the hospital, ensuring a positive culture built on shared values and direct communication, creating operational efficiencies, and problem-solving to improve client service and employee engagement. This role involves overseeing the business activities of the hospital, including hiring and training staff, budget management, inventory control, and implementing safety procedures.

Responsibilities

• Create and maintain a positive culture and work environment aligned with the hospital’s plan.
• Develop and implement practical programs to enhance operational efficiency.
• Oversee hiring, training, and management of hospital staff.
• Work with leadership and finance to prepare and manage budgets.
• Monitor and analyze key performance indicators.
• Set fees and maintain inventory and inventory control systems.
• Manage hospital software and implement safety and security procedures.
• Lead, manage, and coach staff at all levels.
• Demonstrate empathy toward clients and treat animals with respect and compassion.
• Analyze financial reports, including P&L statements.
• Ensure outstanding client service through excellent interpersonal communication.

Requirements

• 3+ years of hospital management or supervisory experience in veterinary medicine.
• Bachelor’s degree in business and/or equivalent business experience (CVPM encouraged).
• Sound personal judgment in decision-making.
• Demonstrated competence in staff management, including hiring, coaching, and disciplinary action.
• Competence in budgeting, financial reporting, and analyzing P&L statements.
• Excellent interpersonal communication skills.
• Commitment to outstanding client service.
• Solid math and Excel/spreadsheet skills.
• Ability to lift objects weighing 40 pounds without assistance and objects over 40 pounds with assistance.

Professional Development

You’ll have access to comprehensive learning and skillset programs, including:

• A vast, diverse, and free library of continuing education courses (ThriveULive).
• Virtual interactive workshops to develop leadership skills.
• A program designed to teach the fundamentals of running a pet hospital.
• Opportunities to move into any specialty, hospital type, or environment across our nationwide network.

Benefits

• Paid time off, including 8 weeks of full-pay parental leave, bereavement for humans and pets, and time off for new pet adoptions.
• Top-quality medical, dental, and vision insurance, plus health savings and flexible spending accounts.
• Pet perks, including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations.
• Generously subsidized backup and ongoing care support for children, adults, and pets.
• Mental health benefits, including coaching and therapy sessions.
• 401k with employer contribution and no waiting period.
• Continuing education and development support through free CE courses and paid time off to complete them.