Veterinary Practice Manager

Role Responsibilities

The Practice Manager (PM) is critical to the success of the hospital, ensuring a positive culture built on shared values and direct communication, creating operational efficiencies, and problem solving to improve client service and employee engagement.

This person is creative yet able to develop and implement practical programs. The manager exercises sound judgment, time management, and the willingness and capability to make decisions. The PM oversees the business activities of the hospital. These duties include hiring and training hospital staff; working with leadership and finance to prepare and manage budgets; monitoring and analyzing key performance indicators; setting fees; maintaining inventory and an inventory control system; managing the hospital software; and implementing safety and security procedures.

Experience & Skills Requirements

• 3+ years of hospital management or Supervisory experience in Veterinary Medicine
• Bachelor's degree in business and/or equivalent business experience
• CVPM encouraged to apply
• Sound personal judgment in decision-making
• Capable of leading, managing, and coaching staff at all levels
• Demonstrated competence in all aspects of staff management, including hiring, coaching and disciplinary action
• Demonstrated ability to show empathy toward clients and treat animals with respect and compassion
• Demonstrates competence in budgeting and financial reporting, including reading and analyzing a P&L Statement
• Excellent interpersonal communication skills
• A commitment to outstanding client service
• Solid math and Excel/spreadsheet skills
• Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance

Skills

• Access to comprehensive learning and skillset programs
• Vast, diverse, and free library of continuing education courses
• Virtual interactive workshops to develop valuable leadership skills
• A program to teach the fundamentals of running a pet hospital

Benefits

• Paid time off including 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions
• Top quality medical, dental, and vision insurance plus health savings account and flexible spending account
• Pet perks including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations
• Generously subsidized backup and ongoing care support for children, adults, and pets
• Mental health benefits including coaching and therapy sessions
• 401k with employer contribution and no waiting period
• Continuing education and development support through our library of free CE courses and paid time off to complete