Veterinary Practice Manager

About the role

The Animal Cardiology Center (TACC) is growing on Long Island with a brand‑new, purpose‑built cardiology clinic in Woodbury. Led by board‑certified veterinary cardiologist Dr. Sara Brethel, our team pairs advanced diagnostics and forward‑thinking medicine with compassionate, highly personalized care. At TACC, we’re not just redefining what’s possible in veterinary cardiology, we’re setting the standard. As our third location in New York, our upcoming clinic in Woodbury is being built around what matters most: exceptional patient care, a supportive and transparent team culture, and an environment where great people can do their best work. Join us as we raise the standard for specialty cardiac care and deliver world‑class medicine with heart.

This is a launch position as we open our third TACC location—a once‑in‑a‑career chance to lead a founding team and gain unique experience as we expand our state‑of‑the‑art care in a new territory. The target start date for this role is December 7, 2026.

Responsibilities

• Partner with the Medical Director to align clinical goals with hospital operations, ensuring a high standard of patient care and service excellence
• Oversee the hospital’s day‑to‑day operations, ensuring a smooth and efficient workflow across all departments
• Implement policies, procedures, and protocols in partnership with the Medical Director to support patient care, safety, and team performance
• Ensure compliance with all applicable local, state, and federal regulations
• Collaborate with the Medical Director to lead, mentor, and support a diverse team of technicians, assistants, and administrative staff
• Foster a positive, collaborative workplace that encourages continuous learning and professional development
• Oversee recruitment, onboarding, training, performance evaluations, and staff engagement strategies to promote long‑term retention
• Oversee daily financial close and manage all cash handling, including bank deposits, petty cash, and the hospital change box
• Reconcile credit card expenses and submit through Concur; manage internal invoices and staff discounts (DVM pets, Vet Fund)
• Monitor KPIs and financial metrics; review performance regularly with the team and Nightingale leadership
• Review monthly P&Ls and help track goals and hospital progress
• Monitor and follow up on accounts receivable to ensure timely resolution
• Support the delivery of high‑quality patient care by maintaining operational systems that enhance clinical outcomes and client satisfaction
• Oversee client service standards, including communication, follow‑up, and overall experience
• Address escalated client concerns with empathy and professionalism
• Maintain strong referral relationships by ensuring smooth communication and mutual support with partner hospitals and DVMs
• Support the Medical Director in planning and carrying out goals to help the hospital grow and succeed over time
• Stay current with trends in veterinary cardiology and healthcare operations; integrate best practices into daily workflows
• Represent the hospital with vendors, referring partners, and the broader veterinary community to support reputation and visibility

Qualifications

• Minimum 2 years of leadership experience in a veterinary or medical hospital setting
• Strong understanding of veterinary operations; specialty medicine or cardiology experience preferred
• Bachelor's Degree in hospital administration, business management, or a related field preferred
• Excellent interpersonal and communication