Veterinary Practice Manager

About the role

PriorityPet Urgent Care is opening a new state‑of‑the‑art hospital in Aiken, open daily from 12 noon to 10 pm, providing accessible urgent care for pets. The practice’s mission is to provide high‑quality, easy‑to‑access veterinary care with a promise that exceptional pet care is its highest priority, while fostering a healthy, positive work environment built on collaboration over competition, support over stress, and well‑being alongside excellence. They are seeking a courteous and efficient veterinary practice manager to coordinate office administration, manage inventory and schedules, train and support staff, resolve conflicts, and communicate effectively with pet owners and the veterinary team.

Responsibilities

• Make informal recommendations to the veterinary regional manager concerning staffing needs, advancement, re‑assignments, hours of work or other status changes affecting receptionists.
• Direct on‑the‑job training to develop employee skills, advise employees of performance requirements and progress, discuss corrective measures, and prepare appraisals.
• Recruit, hire, and onboard appropriate staff members that fit the culture and hospital needs; terminate staff members that do not follow guidelines, policies, and protocols, including handling job descriptions and assisting with setting salaries.
• Market the hospital to prospective customers and the veterinary community by identifying and attending relevant local and regional events.
• Resolve informal employee complaints, provide explanations of hospital personnel policies and procedures, and maintain effective employee‑management communication.
• Obtain information from owners to complete records, give instructions for scheduling appointments and therapeutic activities, and relay practitioners’ orders concerning animal care and treatment.
• Ensure pet owners' complaints are promptly addressed and resolved.
• Prepare employee work schedules and manage office staff.
• Answer telephone calls in a polite and professional manner.
• Establish inventory control system to assure adequate stocks of supplies; review best prices for all products purchased; monitor product quantities, qualities, and price points, including controlled drugs, equipment, and returns.
• Manage and/or implement hospital policies, including DEA/Controlled Substances and OSHA.
• Ensure payroll is completed and submitted accurately and in a timely manner.
• Establish good relationships with vendors to receive the best support the vendor can offer the hospital.
• Promptly notify the appropriate veterinary staff of emergency cases.
• Perform other duties as assigned.

Qualifications

• Experienced or Certified Veterinary Practice Manager (CVPM) with a minimum of 1‑year management experience preferred or 3+ years veterinary experience preferred.
• Strong leadership, communication, and motivation skills; ability to direct, guide and assist a group of individuals.
• Ability to work well with all team members and ensure actions support the hospital, doctors, and practice philosophy.
• Compassionate and calm team‑player.
• Strong communication skills and ability to multi‑task.
• Highly organized with computer skills.
• Knowledge of hospital procedures for assembling patient records in required order and sequence and for recording a variety of veterinary practitioners’ orders for patient activities, diet, tests, and treatments to maintain an accurate permanent record.
• Knowledge of spelling and meaning of commonly used veterinary terminology (anatomy, physiology, diseases, tests, etc.) to accurately enter specific information into patient records.
• Self‑starter with desire to continue advancing knowledge and skillset.
• Open availability with flexibility to change hours based on hospital’s needs.

Benefits

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
• Employee Assistance Program
• Paid Vacation and