Veterinary Practice Manager

About the Role

We’re proud to be "where the pets go" to find everything they need to live their best lives for more than 60 years — from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood — the boundless boops, missing slippers, late night zoomies and everything in between. And we’re here for it. Every tail wag, every vet visit, every step of the way.

The Hospital Operations Manager provides daily leadership to our hospital and partners with Hospital Veterinarian(s) to drive a smooth and profitable operation. This role creates a culture of high-quality patient care and exceptional customer service, manages revenue and costs, and represents the mission and values of the hospital and Petco to all clients. The Hospital Operations Manager coordinates overall hospital operations and fosters a supportive, collaborative team environment.

Responsibilities

• Lead hospital paraprofessionals to drive operational excellence, efficiency, high standard patient care, and excellent client experience.
• Create productive, collaborative, and seamless relationships with all veterinarians in the hospital to drive a positive culture and cohesive team environment.
• Serve as the point person for all day-to-day functions of the practice, including but not limited to:
  • Veterinarian and support partners scheduling
  • Equipment function and maintenance
  • Inventory control and ordering
  • Proper invoicing and patient scheduling
  • Team training
  • Radiological safety program
  • Handling elevated client concerns
• Oversee hiring, training, reviewing, counseling, and separation of paraprofessional partners in partnership with the Area Operations Manager (AOM) and Human Resources Business Partner.
• Assume scheduling responsibilities for all paraprofessional partners, maintaining schedules at least two weeks in advance and adhering to Petco’s punctuality and attendance policy.
• Create and maintain the doctor’s schedule with support from the Area or Regional Medical Director as needed.
• Review P&L monthly reporting and partner with the Area Operations Manager to increase revenue growth and exceed financial targets.
• Escalate partner or client issues to the Area Operations Manager, Area Medical Director, and/or HRBP as required.
• Interface and collaborate with the Petco store team to drive a seamless, complete care customer experience.
• Schedule appointments, provide client education, relay test results, maintain and update hospital inventory, manage client/patient records, and handle accounts receivable.
• Keep the hospital environment neat and clean; maintain OSHA standards and perform regular cleaning based on necessity and a pre-determined maintenance schedule.
• Uphold and enforce all policies of Petco and Vetco Total Care.
• Resolve issues with patients, clients, or hospital partners as they occur or as soon as possible.
• Collaborate with the retail team to drive a positive cultural and cohesive team environment.
• Provide backup front desk support, including answering telephones, as needed.
• Perform additional duties and special projects as assigned.

Requirements

• 2-3 years of previous experience working in a veterinary practice. In lieu of veterinary experience, must have 2+ years of strong leadership experience.
• Excellent written and verbal communication skills.
• Ability to make decisions, delegate tasks, and drive results with hospital partners.
• Compassionate and sympathetic with the ability to maintain a professional attitude during emotional and stressful situations.
• Basic computer skills, including proficiency in Microsoft Office suite.
• Must be a team player willing to continue learning, offer creative ideas, and accept continual change.

Qualifications

• 3-5 years of previous experience working in a veterinary practice.
• Previous P&L management experience.
• Bachelor’s degree or equivalent experience.
• 3+ years in a management role, including customer service.
• Reporting and data analysis experience.
• Veterinary Assistant/Technician experience in positions of increased responsibility.
• Licensed Veterinary Technician or Certified Veterinary Assistant (not required).
• Change agility: Works productively and navigates ambiguity or uncertainty while assuming positive intent in a fast-paced, evolving environment.
• Desire to Learn: Demonstrates flexibility and resilience in response to obstacles; seeks learning opportunities and incorporates feedback.
• Drive for Results: Initiates decisive, timely actions; sets challenging goals and takes ownership to achieve meaningful results.

Work Environment

The majority of job duties are conducted in the Veterinary Hospital. The position requires bending, kneeling, lifting (up to 30 pounds, as necessary), and standing for long periods. A significant amount of time will be spent in direct contact with clients and their pets.

Contacts

This position will regularly communicate with clients, veterinary specialists, store partners, and companies that provide products and/or services utilized by the practice. The right candidate will positively represent the hospital and Petco within the professional community and to guests.

Pay

Salary Range: $21.25 - $33.75 hourly. Actual pay rates will depend on factors such as position, location, level of experience, and applicable state or local minimum wage laws. If the regulatory minimum wage exceeds the indicated range, the regulatory minimum wage will apply.

Benefits

For a detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO, visit Petco Total Rewards.