Veterinary Practice Manager

We’re proud to be "where the pets go" and "where the pet people go"—a place where pets find everything they need to live their best lives for more than 60 years. From meals and toys to supplies and expert support, we celebrate the universal truths of pet parenthood—boundless boops, missing slippers, late-night zoomies, and everything in between. With 29,000+ team members, we nurture the pet-human bond across 1,500+ Petco stores in the U.S., Mexico, and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, and eight distribution centers. Since founding Petco Love in 1999, we’ve supported thousands of local animal welfare groups and helped find homes for approximately 7 million animals through in-store adoption events.

About the role

The Hospital Operations Manager provides daily leadership to our veterinary hospital and partners with Hospital Veterinarian(s) to create a culture of high-quality patient care and exceptional customer service. This role drives revenue, manages costs, and ensures a seamless, profitable operation in collaboration with retail store partners. The Hospital Operations Manager represents Petco’s mission and values to clients, empowering the team to deliver an outstanding client and patient experience while coordinating overall hospital operations and fostering a supportive, collaborative environment.

Responsibilities

• Lead hospital paraprofessionals to drive operational excellence, efficiency, high-standard patient care, and excellent client experience.
• Build productive, collaborative relationships with all veterinarians in the hospital to foster a positive culture and cohesive team environment.
• Serve as the point person for day-to-day hospital functions, including veterinarian and support partner scheduling, equipment maintenance, inventory control, invoicing, patient scheduling, team training, radiological safety, and handling elevated client concerns.
• Oversee hiring, training, reviewing, counseling, and separation of paraprofessional partners in partnership with the Area Operations Manager (AOM) and Human Resources Business Partner.
• Manage scheduling for all paraprofessional partners, maintaining schedules at least two weeks in advance and adhering to Petco’s punctuality and attendance policy.
• Create and maintain the doctor’s schedule with support from the Area or Regional Medical Director as needed.
• Review monthly P&L reports and collaborate with the Area Operations Manager to increase revenue growth and exceed financial targets.
• Escalate partner or client issues to the Area Operations Manager, Area Medical Director, and/or HRBP as required.
• Interface and collaborate with the Petco store team to drive a seamless, complete-care customer experience.
• Schedule appointments, provide client education, relay test results, maintain and update hospital inventory, manage client/patient records, and oversee accounts receivable.
• Maintain a clean hospital environment, uphold OSHA standards, and perform regular cleaning based on necessity and a predetermined maintenance schedule.
• Uphold and enforce all Petco and Vetco Total Care policies.
• Prioritize patient care, resolving client or hospital partner issues as they arise.
• Foster exceptional teamwork and commitment to shared goals for the benefit of the entire company.
• Collaborate with the retail team to drive a positive cultural and cohesive team environment.
• Provide backup front desk support, including answering telephones, as needed.
• Perform additional duties and special projects as assigned.

Requirements

• 2–3 years of previous experience working in a veterinary practice. In lieu of veterinary experience, 2+ years of strong leadership experience is required.
• Excellent written and verbal communication skills.
• Ability to make decisions, delegate tasks, and drive results with hospital partners.
• Compassionate and professional demeanor, especially during emotional or stressful situations.
• Strong telephone etiquette and basic computer skills (e.g., Microsoft Office suite).
• Team player mindset with a willingness to learn, adapt to change, and contribute creative ideas.

Preferred Qualifications

• 3–5 years of previous experience working in a veterinary practice.
• Previous P&L management experience.
• Bachelor’s degree or equivalent experience.
• 3+ years in a management role, including customer service.
• Reporting and data analysis experience.
• Veterinary Assistant/Technician experience in positions of increased responsibility.
• Licensed Veterinary Technician or Certified Veterinary Assistant (not required).
• Change agility: ability to work productively and navigate ambiguity while assuming positive intent in a fast-paced, evolving environment.
• Desire to learn: flexibility and resilience in response to obstacles, constraints, or adversity; seeks opportunities to grow from feedback and new ideas.
• Drive for results: initiates timely actions, sets clear goals, and takes ownership of decisions and execution.

Work Environment

• The majority of job duties are conducted in the veterinary hospital.
• Position requires bending, kneeling, lifting (up to 30 pounds), and standing for long periods.
• A significant amount of time is spent in direct contact with clients and their pets.
• Regular communication with clients, veterinary specialists, store partners, and vendors.

Benefits

For a detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO, visit Petco Careers: Key Benefits.