Veterinary Practice Manager

About the role

At Meadowlands Veterinary Hospital, you’re part of a passionate clinical team where our Technicians are the beating heart of everything we do for our adorable patients. You’ll have the space to use your skills, think critically, and grow without being buried under chaos or pulled in ten directions at once. We’re an established, modern hospital serving Northern New Jersey with a strong focus on quality medicine, client education, and a team culture that people actually want to stay in. We’re looking for a dynamic Practice Manager who thrives in a high-performing, high-touch environment and is energized by the opportunity to lead at one of the most distinctive veterinary practices in the region. As Practice Manager, you’ll take the helm of daily operations, driving both clinical excellence and business success. From guiding workflows to elevating client service, you’ll be the force behind the scenes that keeps our clinic operating at peak performance. We’re seeking someone who leads with integrity, thinks strategically, and is ready to support our team in delivering high-quality medicine. If you’re passionate about veterinary operations and want to make a real impact in a place that’s anything but ordinary, we’d love to meet you.

Responsibilities

• Operational Leadership: Partner with the Medical Director to align clinical goals with hospital operations, ensuring a high standard of patient care and service excellence; Oversee the hospital’s day-to-day operations, ensuring a smooth and efficient workflow across all departments; Implement policies, procedures, and protocols in partnership with the Medical Director to support patient care, safety, and team performance; Ensure compliance with all applicable local, state, and federal regulations.
• Team Management & Development: Collaborate with the Medical Director to lead, mentor, and support a diverse team of technicians, assistants, and administrative staff; Foster a positive, collaborative workplace that encourages continuous learning and professional development; Oversee recruitment, onboarding, training, performance evaluations, and staff engagement strategies to promote long-term retention.
• Finance: Oversee daily financial close and manage all cash handling, including bank deposits, petty cash, and the hospital change box; Reconcile credit card expenses and submit through Concur; manage internal invoices and staff discounts (DVM pets, Vet Fund); Monitor KPIs and financial metrics; review performance regularly with the team and Nightingale leadership; Review monthly P&Ls and help track goals and hospital progress; Monitor and follow up on accounts receivable to ensure timely resolution.
• Patient Care & Client Services: Support the delivery of high-quality patient care by maintaining operational systems that enhance clinical outcomes and client satisfaction; Oversee client service standards, including communication, follow-up, and overall experience; Address escalated client concerns with empathy and professionalism.
• Strategic Planning & Growth: Support the Medical Director in planning and carrying out goals to help the hospital grow and