Veterinary Practice Manager
Department: General Practice Hospitals | Location: West Boca Veterinary Center
About the role
We are seeking a dynamic Practice Manager to join our hospital team! In partnership with the Lead Veterinarian, the Practice Manager plays an integral role in leading the hospital team and providing excellent customer service to our patients. The practice manager is responsible for day-to-day hospital operations and serves as a liaison between the hospital team and our corporate support functions, including marketing, payroll, IT, recruiting, finance, etc. This is a full-time position reporting to the Regional Director of Operations. Due to the nature of veterinary hospital operations, in-person attendance is necessary to support patient care, respond to time-sensitive needs, collaborate with clinical teams, and maintain the safety and well-being of patients, clients, and staff.
Responsibilities
- People Management: recruiting, developing, disciplining, and terminating paraprofessional staff, including annual performance reviews.
- Financial Management: overseeing the hospital’s P&L, including accounts payable/accounts receivable, payroll, and inventory.
- Customer Service: resolving client issues and escalations and overseeing follow-up communications.
Skills
- Minimum of 3 years’ experience in a supervisory role.
- Veterinary practice management experience preferred, although we will also consider strong candidates from other service industries (i.e. human healthcare, retail, restaurant, hospitality).
- A positive, can-do attitude; strong people skills/emotional intelligence; willingness to roll up your sleeves and chip in to help the team.
Benefits
- Health Care Plan (Medical, Dental & Vision Options)
- 401k match
- Generous paid time off (PTO)
- Six (6) weeks of paid Parental Leave
- One (1) Work/Life Balance day off
- Short-term and long-term disability options
- Supplemental insurance options
- Discounted Veterinary Care
- Corporate discount program
- Opportunity to make an impact in your community while tackling a challenging variety of tasks and the ability to help animals among a great team of people!