Veterinary Practice Manager

About the role

Briarwood Animal Hospital is a well-established, progressive, fast paced 3 doctor small animal practice located in Little Rock, Arkansas. We offer many services to provide the best comprehensive care to our patients including Preventative Care, Surgery, Urgent Care, High Speed Dentistry, Cold Laser Therapy, In-House Diagnostics, Digital full body and dental radiology, Ultrasonography, Medical and/or Vacation Boarding, Grooming and more.

Responsibilities

• Coordinate and manage all office administration procedures
• Ordering and inventory management
• Coordinate schedules and resolve conflicts among office staff members
• Train staff members
• Answer pet owners' questions regarding clinic policies, appointment availabilities, and treatment costs
• Make informal recommendations to the veterinary regional manager concerning such personnel matters as staffing needs, advancement, re-assignments, hours of work or other status changes affecting the receptionists
• Direct on-the-job training to develop employee skills, advise employees of performance requirements and their progress in meeting those requirements, discuss corrective measures to improve performance and prepare appraisals
• Recruit/Hire/Onboard appropriate staff members that fit within the culture and the needs of the hospital
• Terminate staff members that do not follow the guidelines, policies, and protocols, including handling job descriptions and assisting with setting salaries
• Market your hospital to prospective customers and the veterinary community by identifying and attending relevant local and regional events
• Resolve informal employee complaints, provide a general explanation of the nature and basis for hospital personnel policies and procedures; maintain effective employee-management communication
• Work well with all team members and ensure that your actions support the hospital, the doctors, and the practice philosophy
• Knowledge of hospital procedures for assembling patient records in their required order and sequence and for recording a variety of veterinary practitioners' orders for patient activities, diet, tests, and treatments to maintain an accurate and permanent report of patient information
• Knowledge of spelling and meaning of commonly used veterinary terminology (e.g., terms of anatomy, physiology, diseases, tests, etc.) to accurately enter specific information into patient records
• Skill in obtaining information from owners to complete records, in giving instructions for scheduling appointments and therapeutic activities and in relaying the practitioners' orders concerning animal care and treatment
• Ensuring that pet owners' complaints are promptly addressed and resolved
• Strong client service skills
• Preparing employee work schedules and managing the office staff
• Strong leadership, communication, and motivations skills, with the ability to direct, guide and assist a group of individuals
• Ability to show unbiased judgment when managing people and make fair and just recommendations regarding personnel issues and/or disciplinary action
• Answering telephone calls in a polite and professional manner
• Establish inventory control system to assure adequate stocks of supplies are available, review best prices for all products purchased, maintain inventory control including controlled drugs by monitoring product quantities, qualities, and price points, including equipment and dealing with returns
• Manage and/or implement hospital policies, including DEA/Controlled Substances and OSHA
• Ensure payroll is completed and submitted accurately and in a timely manner
• Establish good relationships with vendors to receive the best support that vendor has to offer the hospital
• Promptly notifying the appropriate veterinary staff of emergency cases
• Interviewing suitable office staff candidates and providing training to office employees as needed
• Perform other duties as assigned

Qualifications

• Experienced or Certified Veterinary Practice Manager with a minimum of 1-year management experience preferred or 3+ years veterinary experience preferred
• Knowledgeable in veterinary medicine terminology and how to run a veterinary hospital
• Compassionate, calm, team player, multi-tasker and strong communicator
• Highly organized and possess computer skills
• Self-starter with the desire to continue to advance your knowledge and skillset
• Open availability with flexibility to change hours based on hospital's needs

Benefits

• Salary starting at $52,000 depending on experience
• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
• Career Development Opportunities
• Referral Bonus Program for most positions
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)