Veterinary Clinic Assistant-VIP Petcare

About the role

This position reports into the VIP Petcare team and supports convenient and affordable pet health and wellness products and veterinary services delivered through retail and e-commerce channels nationwide. Part- and full-time positions are available.

Responsibilities

• Collect payment, dispense and label medication, and review discharge paperwork with pet parents
• Safely restrain/hold pets for wellness procedures including vaccines, nail trims, and microchipping
• Collect and prepare blood and fecal samples for laboratory testing
• Drive company vans to and from clinics; load and unload equipment and supplies
• Recommend services and products to every pet based on lifestyle and understanding of canine and feline diseases
• Maintain a clean and sanitary work environment by disinfecting surfaces and equipment between each pet
• Execute inventory processes: maintain accurate product counts and manage expiration dates for vaccines and products
• Promote a culture of safety and reinforce brand promise with pet parents, partners, and team members
• Provide customer service to pet parents by answering questions and assisting them through the clinic process
• Achieve goals set by management including dollars per pet, pets per clinic, preferred product and microchips sold
• Scan pets for microchips and prepare canine and feline vaccines
• Establish and maintain effective relationships with pet parents and partners

Requirements

• Must be 18 years of age or older with a valid driver’s license and VIP Petcare Pass after passing MVR check
• Reliable transportation to and from work
• Previous customer service sales experience
• High School Diploma or equivalent

Preferred Knowledge, Skills or Abilities

• Present a professional appearance and maintain positive conduct
• Punctuality and dependability highly valued
• Navigate computer software (iPad, Bluetooth devices, etc.)
• Strong organizational, problem-solving, and analytical skills
• Ability to work within a team to meet goals and objectives
• Comfort approaching host location customers to educate about clinics
• Ability to adapt to changing priorities

Working Conditions

• Must be able to drive a company vehicle for long hours and in varied terrain and weather conditions; portion of workday spent in vehicle
• Some outdoor clinic work and activities may be necessary
• Must be able to work prolonged periods in the field, including 12–14-hour days
• Must be able to work weekends, varied weekdays and times, occasional overnights

Physical Requirements

• Sitting
• Standing (not walking)
• Walking
• Kneeling/Stooping/Bending
• Driving a vehicle
• Lifting up to 10 pounds
• Lifting up to 20 pounds
• Lifting up to 50 pounds