Veterinary Clinic Assistant-VIP Petcare

Provides convenient and affordable pet health and wellness products and veterinary services to pets and their families through retail and e-commerce channels across the country. This position reports to the VIP Petcare team.

Responsibilities

• Collect payment, dispense and label medication, and review discharge paperwork with pet parents
• Safely restrain/hold pets for wellness procedures including vaccines, nail trims, and microchipping
• Collect and prepare blood and fecal samples for laboratory testing
• Drive vans to and from clinics responsibly; load and unload the vans upon arrival and departure (Community Clinics)
• Make recommendations for services and products to every pet, every time, based on the pet’s lifestyle and an understanding of canine and feline diseases
• Maintain a clean and sanitary work environment by disinfecting surfaces and equipment between each pet
• Execute inventory processes by maintaining accurate product counts and managing expiration dates for vaccines and products
• Promote a culture of safety in your clinic and live our values while reinforcing our brand promise with pet parents, partners, and team members
• Provide customer service to pet parents by answering questions and assisting them through the clinic process
• Achieve goals as set by your manager including dollars per pet, pets per clinic, preferred product, and microchips sold
• Scan pets for microchips
• Prepare canine and feline vaccines
• Establish and maintain effective relationships with pet parents and partners
• Other duties as assigned

Requirements

• Must be 18 years of age or older with a valid driver’s license and VIP Petcare Pass MVR Check with reliable transportation to and from work
• Previous customer service sales experience
• High School Diploma or equivalent required

Skills

• Present professional appearance and positive conduct
• Punctuality and dependability highly valued
• Navigate computer software (iPad, Bluetooth devices, and more)
• Strong organizational, problem-solving, and analytical skills
• Ability to work within a team to meet team goals and objectives
• Comfort level in approaching host location’s customers to educate about our clinics
• Ability to adapt to changing priorities

Working Conditions

• Must be able to drive a company vehicle for long hours and in various terrain and weather conditions (portion of workday spent in vehicle for Mobile Vet Service - Community Clinics)
• Some outdoor clinic work and activities may be necessary
• Must be able to work for prolonged periods of time in the field, including 12–14-hour days
• Must be able to work weekends, varied weekdays and times, occasional overnights

Physical Requirements

• Sitting
• Standing (not walking)
• Walking
• Kneeling/Stooping/Bending
• Driving a vehicle
• Lifting up to 10 pounds
• Lifting up to 20 pounds
• Lifting up to 50 pounds

Benefits

At Tractor Supply and Petsense by Tractor Supply, full-time and part-time team members are eligible for a comprehensive benefits package, including:

• Medical, dental, and vision coverage
• Company-paid life and disability insurance
• Paid parental leave
• Tuition reimbursement
• Family planning resources such as adoption and surrogacy assistance

Part-time new hires gain eligibility for benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement is met, benefits eligibility begins the first day of the month following 4 months of continuous service.