Veterinary Clinic Assistant III - VIP Petcare

About the Role

Provides convenient and affordable pet health and wellness products and veterinary services to pets and their families through retail and ecommerce channels across the country. This position reports to the VIP Petcare team.

Responsibilities

• Collect payment, dispense and label medication, and review discharge paperwork with pet parents
• Expert in safe restraint of pets for wellness procedures including vaccines, nail trims and microchipping
• Contribute to the development of veterinary clinic assistants, monitor processes, procedures, and pet parent interactions
• Collect and prepare blood and fecal samples for laboratory testing
• Maintain a clean and sanitary work environment by disinfecting surfaces and equipment between each pet
• Drive van to and from clinics responsibly; load and unload the vans upon arrival and departure (Community Clinics)
• Make expert recommendations for services and products to every pet, every time based on pet’s lifestyle and an understanding of canine and feline diseases
• Promote a culture of safety in your clinic and live our values while reinforcing our brand promise with pet parents, partners, and team members
• Execute inventory processes by maintaining accurate product counts and managing expiration dates for vaccines and products
• Direct the clinic flow by utilizing effective communication, organization, and time management skills
• Achieve all three clinic job competencies (Expert Handler, Phlebotomist, Injection Specialist)
• Provide customer service to pet parents by answering questions and assisting them through the clinic process
• Achieve goals as set by your manager including dollars per pet, pets per clinic, preferred product and microchips sold
• Scan pets for microchips
• Prepare canine and feline vaccines
• Establish and maintain effective relationships with pet parents and partners
• Other duties as assigned

Requirements

• 3-5 years of experience in a pet related field
• Previous animal handling experience, including restraint and animal behavior
• Must be 18 years of age or older with a valid driver’s license and VIP Petcare Pass MVR Check with reliable transportation to and from work
• Previous customer service sales experience
• High School Diploma or equivalent required

Preferred Skills

• Present professional appearance and positive conduct
• Punctuality and dependability highly valued
• Proficient in computer software (iPad, Bluetooth devices and more)
• Strong organizational, problem-solving, and analytical skills
• Ability to work within a team to meet team goals and objectives
• Comfort level in approaching host location’s customers to educate about our clinics
• Ability to adapt to changing priorities

Working Conditions

• Must be able to drive a company vehicle for long hours and in various terrain and weather conditions
• Portion of workday spent in vehicle (Mobile Vet Service - Community Clinics)
• Some outdoor clinic work and activities may be necessary
• Must be able to work for prolonged periods of time in the field, including 12–14-hour days
• Must be able to work weekends, varied weekdays and times, occasional overnights

Physical Requirements

• Sitting
• Standing (not walking)
• Walking
• Kneeling/Stooping/Bending
• Driving a vehicle
• Lifting up to 10 pounds
• Lifting up to 20 pounds
• Lifting up to 50 pounds

Benefits

At Tractor Supply and Petsense by Tractor Supply, we offer a comprehensive and accessible total reward package, including:

• Medical, dental, and vision coverage
• Company-paid life and disability insurance
• Paid parental leave
• Tuition reimbursement
• Family planning resources such as adoption and surrogacy assistance

Part-time new hires gain eligibility for benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement is met, benefits eligibility begins the first day of the month following 4 months of continuous service.