Veterinary Client Service Representative - Overnights

About the role

MedVet is a fast-growing Emergency and Specialty veterinary provider with practices nationwide. We help patients receive advanced medical treatments and innovations, including chemotherapy, radiation, cardiac ablations, glaucoma treatments, physical rehabilitation, and dermatology. We are seeking a collaborative and driven Client Service Representative (CSR) for overnight shifts to join our clinical team. This role thrives on our core values of Teamwork, Leadership, and Compassion.

Responsibilities

• Greet and check-in clients
• Answer telephones and transfer calls
• Escort clients and their pets to exam rooms
• Manage medical records, charts, reports, and correspondence
• Discuss payment options and process payments
• Maintain a neat and clean lobby

Requirements

• Practical knowledge of hospital organization, services, veterinary terminology, medical records, and financial policies/transactions
• Ability to multi-task and enter data accurately
• Ability to remain composed in stressful and emotional situations
• Excellent verbal and written communication skills
• Excellent client service skills and phone etiquette
• Attention to detail, self-motivated, and ability to work successfully as part of a team and autonomously
• Sense of urgency within a fast-paced environment
• Flexibility with work hours and ability to work additional hours when necessary
• Critical thinking skills and ability to anticipate needs inter & intra-departmentally
• General computer competency, including Microsoft Word and Excel
• Previous experience in a veterinary setting (preferred)

Schedule

Proposed overnight schedule: Wednesday–Saturday, 6:00 PM – 4:00 AM.

Benefits

• Strong career growth and personal development opportunities
• Comprehensive health benefits (vision and dental included)
• HSA, FSA, and Independent Care Spending accounts
• 401k with employer match
• Paid Time Off (PTO)
• Shift differentials and on-call pay
• Uniform allowance
• Employee pet discounts
• Elective Short-Term Disability, Life, and Accident Insurance
• Company-paid Long-Term Disability
• Continuing Education Opportunities and Assistance Program