Veterinary Client Service Representative

About the role

We are looking for an enthusiastic Veterinary Receptionist (client care coordinator) to join our friendly, experienced and supportive team. VCA Calvert Veterinary Center is a progressive hospital staffed by highly skilled veterinarians, assistants, and client care coordinators. Our practice has been serving the Pasadena Maryland community since 2004. Our practice is one of the few in the area offering care to local exotic patients.

Responsibilities

• Perform the work of a Veterinary receptionist (client education, efficient patient scheduling, client and patient reception, phone triage, calm collected demeanor, attention to reception and lobby environment, creative problem solving skills, etc.)
• Provide excellent client service and communication skills
• Handle administrative tasks such as appointment scheduling, billing, and insurance processing
• Calmly and professionally handle inquiries from clients and patients
• Ensure a welcoming and organized reception area
• Support the veterinarians and staff by providing assistance as needed
• Participate in ongoing professional development and training opportunities

Requirements

• Experience performing the work of a Veterinary receptionist (client education, efficient patient scheduling, client and patient reception, phone triage, calm collected demeanor, attention to reception and lobby environment, creative problem solving skills, etc.) or a strong client service background
• Excellent interpersonal and communication skills
• Ability to multitask and prioritize effectively
• Positive attitude and ability to maintain a calm demeanor under pressure
• Attention to detail and organizational skills
• Basic computer skills, including proficiency with Microsoft Office applications

Qualifications

• High school diploma or equivalent
• Previous experience in a veterinary setting preferred
• Strong customer service orientation
• Ability to work independently and as part of a team

Skills

• Customer service skills
• Effective communication skills
• Organizational skills
• Problem-solving skills
• Computer skills (Microsoft Office)

Benefits

• Competitive compensation and benefits package including; 401(k) retirement plan with employer match available
• Pet care discounts
• Health and well-being programs that provide resources and training
• Financial toolkit

Pay

The pay range for this position is $16 to $18 per hour. Opportunities for shift differential, holiday pay, and overtime available based on business need.

Schedule

This position requires a flexible schedule and the ability to work evenings, some weekends, and some holidays.