Veterinary Client Service Representative

Description

Thrive Pet Healthcare is a veterinary services provider that offers a comprehensive care solution for pets' primary, specialty, and acute needs. The company is part of a nationwide network of over 360 veterinary providers and has an industry-leading membership program. Founded by veterinarians, Thrive Pet Healthcare aims to elevate privately held veterinary hospitals with innovative service and technology solutions.

Job Duties

• Communicating via phone, email, and in person with clients and actively listening to their concerns.
• Utilizing computer information systems to accurately enter client/patient information, update and maintain medical records.
• Processing client payments and invoices.
• Scheduling and confirming appointments with patients.
• Precisely dispensing pharmaceuticals as needed and calling in prescriptions to pharmacies.
• Performing other administrative duties as needed.

Job Requirements

• A High School Diploma or equivalent.
• An AAS degree or higher preferred.
• At least 6 months of customer service experience.
• Veterinary hospital experience is preferred but not required.
• Ability to lift up to 50 pounds, squatting, reaching, standing, and walking throughout the day.

Benefits

• Competitive pay.
• 401(k) with employer match.
• Mental health resources, including easy access to therapy through Lyra Health.
• Paid parental leave.
• Purr-ental leave for when you adopt a pet.
• Subsidized backup childcare and elder care.
• Expert advice, support, and network discounts for fertility and family planning.
• Free CE courses.
• Pet perks and veterinary service discounts.
• Student loan support tools and assistance.

Compensation

Compensation is negotiable based on credentials and experience, with a starting rate ranging from $16-18/hr. The actual rate offered will carefully consider a wide range of factors, including skills, qualifications, experience, and location.