Veterinary Client Service Representative

About the role

You are a compassionate and organized Veterinary Client Service Representative (CSR)/Veterinary Receptionist with strong customer service, front desk, and client communication skills who thrives in a fast-paced veterinary clinic or animal hospital. You’re comfortable managing appointment scheduling, multi-line phones, check in/check out, payment processing, and practice management software while delivering an exceptional client experience. The success of your patients’ care matters to you, and your success matters to us.

Responsibilities

• Deliver exceptional customer service by attentively addressing the needs of clients and their pets.
• Answer phones, schedule appointments and specialty procedures, set reminders, manage patient and client flow, check patients in and out, and address basic client concerns.
• Facilitate clear communication between clients and the medical team as needed.
• Accurately enter and maintain client and patient information in the computer system, ensuring medical records are up to date.
• Process client payments and invoices, and follow up on outstanding or missing payments.
• Maintain a clean and organized lobby, waiting area, and workspace.
• Perform other administrative duties as assigned.

Requirements

• Minimum of 1 year of experience in a veterinary hospital, animal hospital, or related client service setting
• Strong customer service, communication, and conflict resolution skills
• Comfortable answering multi-line phones, scheduling appointments, checking clients in and out, and processing payments
• Familiarity with veterinary medical terminology and practice management software preferred
• Positive, patient, and professional approach when supporting clients, pets, and team members
• Self-motivated team player with strong accountability and a willingness to learn