Veterinary Client Service Representative

Description

Arizona Veterinary Oncology, a Thrive Pet Healthcare partner, is seeking a full-time, experienced Customer Service Representative (CSR) to join their team. The CSR plays a crucial role in caring for pets and maintaining strong client relationships.

Role Responsibilities

• Help strengthen relationships with clients by greeting them and their pet
• Help new clients complete registration and inform them of expected wait times
• Educate clients and answer non-medical inquiries
• Maintain client relationships and service standards by responding to phone calls, taking messages, and transferring calls as needed
• Regularly monitor email and faxes
• Schedule appointments, including in-office diagnostics, and communicate with referring hospital staff to access patient records
• Create appointment reminders, reschedule missed appointments, and maintain computer records with up-to-date client and patient data
• Ensure the front desk, reception area, waiting areas, and exam rooms are kept neat and clean
• Ensure financial responsibilities are met by reviewing charges for services upon completion or discharge and reconciling cash drawer with computer-generated reporting
• Guide, mentor, and support fellow team members

Experience & Skills Requirements

• A friendly and outgoing personality with a love for both pets and people
• One year of experience in veterinary medicine
• Great communication skills and the ability to collaborate and support others
• Outstanding multitasking abilities
• Willingness to work rotating holidays
• A desire to practice empathetic, high-quality medicine and provide trustworthy communication
• A positive attitude and willingness to learn and grow

Skills

• Access to comprehensive learning and skillset programs through ThrivePet Healthcare
• Variety of specialties and hospital types to choose from

Benefits

• Paid time off including 8 weeks of full-pay parental leave, bereavement, and time off for new pet adoptions
• Quality medical, dental, and vision insurance with a health savings account and flexible spending account
• Pet perks such as free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations
• Generously subsidized backup and ongoing care support for children, adults, and pets
• Mental health benefits including coaching and therapy sessions
• Continuing education and development support through a library of free CE courses and paid time off to complete
• Student loan support program