Veterinary Client Service Representative

About the role

Tampa Bay Veterinary Specialists & Emergency Care Center, a Thrive Pet Healthcare partner, is seeking a motivated Veterinary Client Service Representative to join their growing team.

Responsibilities

• Support veterinarians to ensure quality veterinary care, advocate for pets, and educate clients.
• Assist veterinarians and the medical team to maximize productivity and maintain positive patient flow.
• Assist clients with checking in, scheduling appointments and processing payments.
• Maintain a clean and welcoming reception area.
• Communicate with clients about individualized pet health concerns and offer guidance on Thrive Membership options, medications, and additional treatments.
• Aid in maintaining relevant, comprehensive medical records with the support of practice systems.
• Guide, mentor, and support fellow team members.

Requirements

• Experience in a veterinary setting strongly preferred
• 2+ years of client service representative experience required
• High school diploma or equivalent
• Empathy, compassion, and a genuine love for animals
• Excellent communication, organization, and problem-solving skills

Qualifications

• High school diploma or equivalent

Skills

• Empathy, compassion, and a genuine love for animals
• Excellent communication, organization, and problem-solving skills

Benefits

Our Care In Action Thrive offers a suite of benefits to support team members' emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long-term disability plans, we offer eligible team members:

• Competitive pay
• 401(k) with no waiting period to enroll and employer match after one year
• Mental health resources, including 24/7 access to Lyra Health
• Paid Parental Leave
• Purr-ental leave for when you adopt a pet
• Employer-sponsored childcare and elder care
• Personalized care for every family-forming journey
• FREE CE Courses
• Pet perks and veterinary service discounts
• Student loan management tools and assistance

Pay

Competitive pay

Schedule

N/A