Veterinary Client Service Representative

About the role

MedVet is a fast-growing Emergency and Specialty provider with practices nationwide. We help our patients receive advanced medical treatments and innovations — things like chemotherapy and radiation, cardiac ablations, treatments for glaucoma, physical rehabilitation, dermatology, and so much more. We are looking for collaborative and driven people to join our clinical team. We thrive on people living out our core values of Teamwork, Leadership and Compassion to get their job done. Use your passion to drive the MedVet experience for our clients and patients, as well as your teammates.

Schedule

Friday–Saturday 4:00 am–2:00 pm and Sunday–Monday 6:00 am–4:00 pm.

Responsibilities

• Greet and check-in clients
• Answer telephones and transfer calls
• Escort clients and their pets to exam rooms
• Manage medical records, charts, reports and correspondence
• Discuss payment options and process payments
• Maintain a neat and clean lobby

Requirements

• Ability to remain composed in stressful and emotional situations
• Excellent verbal and written communication skills
• Excellent client service skills and phone etiquette
• Attention to detail, self-motivated, and able to work successfully as part of a team and autonomously
• Sense of urgency within a fast-paced environment
• Some flexibility with work hours and able to work additional hours when necessary
• Critical thinking skills and ability to anticipate needs inter- and intra-departmentally
• General computer competency required including Microsoft Word and Excel
• Previous experience in a veterinary setting (preferred)

Benefits

• Strong career growth and personal development opportunities
• Comprehensive health benefits
• Vision and dental
• HSA, FSA and Independent Care Spending
• 401(k) with employer match
• Paid Time Off (PTO)
• Shift differentials and on-call pay
• Uniform allowance
• Employee pet discounts
• Elective short-term disability, life and accident insurance and company-paid long-term disability
• Continuing education opportunities and assistance program