Veterinary Client Service Representative

About the role

Specialists in Companion Animal Neurology (SCAN) is seeking a Client Service Representative to join our specialty neurology team in Clearwater, FL. This is an opportunity for someone with strong client service skills who enjoys building relationships, supporting pet owners, and working in a collaborative veterinary environment focused on advanced neurological care. As a Client Service Representative, you’ll help clients navigate their pets’ specialty care journeys while supporting communication and coordination across the hospital. We value open communication, teamwork, and creating a safe, welcoming workplace where every team member feels respected and encouraged to grow. Specialists in Companion Animal Neurology (SCAN) is a specialty veterinary practice dedicated to providing expert neurological care for pets. Our board-certified neurologists and neurosurgeons work closely with clients to help them make informed decisions about their pets’ treatment and quality of life. Our hospital utilizes advanced diagnostic tools, including MRI, digital radiography, electrodiagnostics, and cerebrospinal fluid analysis, to support the evaluation and treatment of complex neurological conditions. At SCAN, we believe that a supportive workplace starts with kind, open communication and a team that values each member. We strive to create an environment where employees feel safe, heard, and encouraged to continue developing their skills while helping pets and their families through challenging medical situations.

Responsibilities

• Welcome clients and their pets with warmth, professionalism, and compassion
• Serve as a key point of contact for clients throughout their pets’ specialty care visits
• Answer phone calls, respond to inquiries, and direct communications to the appropriate team members
• Coordinate appointments and support the scheduling process
• Maintain accurate client information, medical records, and related documentation
• Use ezyVet to support client service workflows and maintain organized records
• Communicate effectively with clients, veterinarians, and other hospital team members
• Help clients understand next steps and navigate questions about their pets’ care
• Handle challenging or emotional client interactions with patience, empathy, and professionalism
• Support daily front-desk operations and other administrative duties as needed

Qualifications

• Previous client service, customer service, or reception experience required
• Veterinary hospital experience is preferred
• Previous specialty veterinary experience is a plus, but not required
• Familiarity with ezyVet is preferred
• Fluent English speaking and reading skills required

Skills

• Strong communication, interpersonal, and customer service skills
• Ability to manage difficult or emotional client interactions with empathy and confidence
• Detail-oriented, organized, and comfortable balancing multiple priorities
• Willingness to learn and build knowledge of specialty veterinary medicine
• Positive, collaborative approach to teamwork and client care

Benefits

• Medical, dental, and vision insurance
• Life insurance, short-term and long-term disability insurance
• 401(k) retirement plan
• Paid time off (PTO)
• Paid holidays
• Uniform allowance
• Team-building activities and staff incentives
• Opportunities to expand your knowledge and grow professionally

Pay

$18–$20 per hour, based on veterinary specialty experience

Schedule

Full-time position, Monday–Friday, varied shifts scheduled between 8:00 AM and 6:00 PM