Veterinary Client Service Manager

Take the next step in your career and join the BluePearl Pet Hospital family as a Veterinary Client Service Manager for our emergency and specialty hospital.

Pay

$26.00 - $36.00 / hour. This pay band is a starting point and is dependent on experience and advancement through our leveling system.

Responsibilities

• Coach client service associates to be continuously aware and proactive at anticipating and addressing client services and to seek assistance with escalated, stressful situations.
• Partner with the Client Service Team Leader to schedule client service associates cost-effectively to ensure the provision of sufficient staffing to meet and/or exceed client needs at every shift.
• Serve as an integral member of the management team and the link between the client, the patient, and the caregivers; offer feedback to co-managers to identify specific issues that occur and may cause dissatisfied clients.
• Actively participate as a member of the hospital management team by building positive internal relationships and offering useful feedback, encouragement, support, and participation in process-improvement efforts.
• Partner with your recruiter for new hire selection or internal transfer to fill open client service positions.

Requirements

• 3-5 years of proven success in managing professionals in complex organizations, either within veterinary/human medicine, hospitality, or client services industries.

Qualifications

Associate degree or equivalent in a related field preferred.

Benefits

• Trupanion pet insurance and discounts for pet treatments, procedures, and food.
• Career growth opportunities through skill-based leveling, talent development programs, and leadership workshops.
• Annual continuing education allowance, free continuing education sessions, and access to BluePearl University for training.
• Access to over 2,000 medical journals for clinicians.
• Medical, dental, vision, and life insurance options.
• Parental leave benefits.
• Flexible work schedules.
• 401k and retirement planning.
• Paid time off and floating holiday plans.

We promote a family-like culture in our hospitals and believe in working together to lead the industry by enriching lives through remarkable care for pets.