Veterinary Care Representative

About the role

Chewy Veterinary Care is hiring full-time Veterinary Care Representatives to support pet parents and veterinary practices through compassionate, high-quality customer service. This role is primarily remote but requires living within a commutable distance to our local-area practices for occasional in-person support. If you enjoy helping others, working with pets, and engaging in meaningful conversations, this could be the purr-fect opportunity!

What You'll Do

• Handle inbound calls from pet parents, veterinary practices, pharmacies, and vendors
• Schedule, reschedule, and manage wellness, sick, surgical, and urgent appointments
• Answer questions about services and assist with appointment-related needs
• Conduct follow-ups and outreach for prior medical requests and authorizations
• Research and resolve customer issues using active listening and problem-solving skills
• Collaborate with teams and leaders using virtual tools (Zoom, Slack)

What You'll Need

• 1–3+ years of small animal veterinary or related industry experience
• Strong multitasking skills in a fast-paced, virtual call center environment
• Comfort using multiple computer systems and navigating online resources
• Flexibility to adjust schedule and work overtime as needed
• Ability to maintain confidentiality and pass a background check

Remote & Technical Requirements

• Dedicated, distraction-free workspace suitable for webcam use
• Wired high-speed internet (30 Mbps download / 10 Mbps upload minimum)
• Cell phone or tablet for two-factor authentication
• Chewy provides all required equipment

Why Chewy

• Inclusive, supportive culture where you belong
• Opportunities for growth and development
• Competitive pay, medical & dental insurance, 401(k), and more
• Chance to make a real difference for pets and their families

If you're a customer care professional who loves helping pet parents and is looking for a meaningful career in pet health protection, we'd love to hear from you! Apply today and help us provide peace of mind to pet families everywhere.