Veterinary Business Partner

About the role

At Petfolk, we believe exceptional veterinary care starts with exceptional people — not just clinicians, but hospitality-minded leaders who create a warm, polished, and high-performing environment for both clients and teams. As a Veterinary Business Partner, you’ll be the face of your Petfolk Care Center: a visible, hands-on leader who brings the finesse of a boutique hotel GM and the precision of an operations expert. You'll drive the daily rhythm of your center, foster team energy, and ensure every client leaves feeling confident, cared for, and connected. This role is ideal for someone who thrives in dynamic, people-first environments and is excited to grow into a long-term leadership opportunity within Petfolk.

Responsibilities

• Client Experience & Hospitality: Lead from the floor, greeting clients and setting a tone of warmth and professionalism. Proactively step into service gaps to maintain a seamless experience. Resolve client concerns with empathy, confidence, and professionalism.
• Team Leadership & Culture: Infuse a service-first mindset across your team — think “Ritz-Carlton for pet care.” Coach team members on communication, body language, and client interactions. Drive team engagement through daily huddles, recognition, and feedback.
• Hospital Operations: Manage daily staffing and schedule alignment based on client demand. Monitor clinic flow and make real-time adjustments to eliminate bottlenecks. Ensure hospital opens and closes in a clean, prepared, and professional state. Partner with the Lead or Partner Veterinarian to align clinical and operational rhythms.
• Business Performance & Growth: Own key metrics: appointment capacity, revenue, rebooking, client retention. Oversee labor budgets, payroll, and inventory management. Collaborate with Regional Leadership on business planning and strategic growth.

Requirements

• 2+ years of leadership experience in a high-end, service-driven environment (e.g. boutique hospitality, fitness, luxury retail, or medical/dental clinic)
• A natural leader and connector who thrives in client-facing roles
• Strong operational instincts and attention to detail
• Excellent communication and conflict resolution skills
• Comfort with data, metrics, and continuous improvement

Qualifications

• Experience in veterinary settings preferred
• Strong interpersonal and communication skills
• Ability to work independently and as part of a team
• Passion for veterinary care and customer service

Skills

• Leadership and team management
• Customer service and hospitality
• Operational efficiency and organization
• Data analysis and reporting

Benefits

• Generous PTO + Paid Holidays
• Health, Dental, Vision, Disability & Life Insurance
• Employee Discounts & Petfolk Swag
• Profit-sharing and equity ownership
• Key role in shaping the future of Petfolk

Pay

$10,000 sign-on bonus!!!

Schedule

Full-time: 5 days/week