Veterinary Business Partner

Location: Edmond, OK • Reports to: Regional Partner / Director of Operations

About the role

At Petfolk, we’re reshaping veterinary care by blending high-quality medicine with a welcoming, connected experience for pets, their families, and the professionals who care for them. At Petfolk, we believe exceptional veterinary care starts with exceptional people — not just clinicians, but hospitality-minded leaders who create a warm, polished, and high-performing environment for both clients and teams. As a Veterinary Business Partner, you’ll be the face of your Petfolk Care Center: a visible, hands-on leader who brings the finesse of a boutique hotel GM and the precision of an operations expert. You'll drive the daily rhythm of your center, foster team energy, and ensure every client leaves feeling confident, cared for, and connected. This role is ideal for someone who thrives in dynamic, people-first environments and is excited to grow into a long-term leadership opportunity within Petfolk. We’re on a mission to transform the veterinary experience — for pets, their people, and the care teams who serve them. That means delivering world-class medicine alongside hospitality-driven service in a culture where every team member is valued, supported, and heard. Whether you’re a seasoned leader or ready to take the next step in your journey, Petfolk is a place to grow, lead with heart, and build something meaningful. Join us in building the future of veterinary care — one incredible experience at a time.

Responsibilities

• Lead from the floor, greeting clients and setting a tone of warmth and professionalism
• Proactively step into service gaps to maintain a seamless experience
• Resolve client concerns with empathy, confidence, and professionalism
• Infuse a service-first mindset across your team — think “Ritz-Carlton for pet care”
• Coach team members on communication, body language, and client interactions
• Drive team engagement through daily huddles, recognition, and feedback
• Manage daily staffing and schedule alignment based on client demand
• Monitor clinic flow and make real-time adjustments to eliminate bottlenecks
• Ensure hospital opens and closes in a clean, prepared, and professional state
• Partner with the Lead or Partner Veterinarian to align clinical and operational rhythms
• Own key metrics: appointment capacity, revenue, rebooking, client retention
• Oversee labor budgets, payroll, and inventory management
• Collaborate with