Veterinary Assistant - PawDoc Urgent Care

About the role

At PawDoc we are reimagining veterinary care to be more accessible, transparent, and stress‑free for every pet family. By combining high‑quality medicine with a concierge‑style experience, we make it easier for pet parents to get the care their pets need—without the anxiety or uncertainty. PawDoc Urgent Care bridges the gap between general practice and emergency/overnight care, offering non‑life‑threatening urgent care for pets in need. Our client‑centric approach includes pre‑visit digital onboarding, real‑time SMS updates, a reception‑less open lobby, and dedicated time to sit down with clients, review care plans, and build trust.

Responsibilities

• Foster a culture built on our values: Respect, Learning, Do the Right Thing, WOW Service, and Fun.
• Obtain initial patient information, medical histories, vaccination records, and the reason for the pet’s visit.
• Document patient information and update records.
• Calm, soothe, comfort, and restrain pets before, during, and after procedures.
• Take notes on examination results and update records as directed by veterinarians.
• Provide owners with education, resources, and information on pet care, both general and specific to conditions or procedures.
• Monitor and track a pet’s physical status and vital signs following surgery.
• Monitor, record, and report the physical condition and vital signs of hospitalized pets.
• Clean and disinfect cages, pens, runs, and boarding areas.
• Clean, disinfect, and prepare exam rooms, medical equipment, and surgery areas between appointments.
• Feed, water, bathe, and exercise pets during their visit.
• Respond to general questions from clients.
• Perform and set up procedures that do not require veterinarian or veterinary technician assistance.
• Examine pets, perform basic health checks, look for signs of disease, illness, or injury, and treat them under the direction of the veterinarian.
• May administer medication, perform routine laboratory tests, fill prescriptions, and educate clients on medication use and side effects under professional direction.
• Provide professional, efficient, quality care and exceptional service to clients while maintaining maximum productivity.
• Support a collaborative practice environment that ensures compassionate, effective, and efficient health care for pets.
• Comply with all practice policies, quality‑assurance guidelines, and minimum standards of care.
• Perform other duties as requested.

Requirements

• Education: High School Diploma or GED required.
• Professional Licenses/Certifications: Certificate of completion from a NAVTA‑approved Veterinary Assistant program preferred.
• Experience: One year of experience in a pet‑care setting preferred.
• Skills, Ability, and Knowledge:
  • Broad knowledge of animal science.
  • Basic knowledge of pharmacology.
  • Proficiency with computer programs including Microsoft Outlook, Word, and industry internet sites.
  • Basic written, verbal, and active‑listening communication skills with a customer‑oriented approach.
  • Basic mathematical skills to ensure accurate drug and fluid dosing.
  • Analytical, critical‑thinking, judgment, and problem‑solving skills.
  • Compassion and empathy for both pets and pet owners.
  • Professional, caring, compassionate, and tactful interaction with clients and employees.
  • Strong attention to detail and high level of accuracy.
  • Strong organizational and time‑management skills, including managing multiple priorities.
  • Ability to handle and maintain sensitive and confidential information with discretion.
  • Maintain a calm demeanor in environments that fluctuate from orderly to fast‑paced and stressful.

Working Conditions & Physical Demands

• Regularly required to talk and hear.
• Frequent use of a computer for long periods.
• Specific vision abilities required, including close vision.
• Walking, standing, and sitting for long periods.
• Potential exposure to low‑to‑moderate noise levels, disinfectants/sanitation chemicals, pet dander, and excretions.
• May encounter aggressive, frightened, abused, or injured pets that bite or scratch.
• Exertion of up to 30 lb of force occasionally, 20 lb frequently, and 10 lb constantly to lift, carry, pull, or move objects.
• Ability to work flexible hours, including evenings and weekends.
• No direct supervisory responsibilities.

Benefits

• Health insurance (vision, medical, dental, health‑savings/flexible‑spending).
• Life and disability insurance.
• 401(k) with company contribution.
• Paid time off (PTO).
• Continuing‑education allowance.
• Uniform allowance.
• Reimbursement for membership dues and license fees.
• Additional benefits offered.

Compensation

Starting base pay between $21 – $26 per hour.