Veterinary Assistant Business Manager

At Petfolk, we’re reshaping veterinary care by blending high-quality medicine with a welcoming, connected experience for pets, their families, and the professionals who care for them. Our Cary Pet Care Center is Hiring a Veterinary Assistant Business Manager!

About the role

Help Us Redefine the Future of Pet Care

Responsibilities

• Deliver high-quality patient care, including diagnostics, treatment support, surgical preparation, and anesthesia monitoring
• Aid with radiology, dentistry, laboratory diagnostics, and medical documentation
• Inform pet parents on treatment plans, medications, and preventive care
• Promote Fear Free and low-stress handling techniques
• Lead by example through strong technical skills and medical excellence
• Support training and development of Veterinary Assistants and Veterinary Technicians
• Champion Petfolk initiatives and help drive key clinic performance metrics
• Support daily Pet Care Center operations and serve as the acting clinic leader when the Business Manager is unavailable
• Facilitate team huddles and help manage daily appointment flow
• Maintain clinic performance metrics and support operational improvements
• Assist with staffing coordination, scheduling adjustments, and workflow management
• Address client concerns with empathy, professionalism, and accountability
• Support inventory management, facility readiness, and regulatory compliance
• Create an exceptional experience for every pet parent who walks through our doors

Requirements

• 3+ years of veterinary experience in a clinical setting
• Previous clinical leadership experience required
• Strong technical skills and confidence in patient care, diagnostics, and anesthesia support
• Excellent communication and interpersonal skills
• Ability to coach, mentor, and motivate teammates
• Comfortable balancing clinical responsibilities with operational leadership
• Adaptable, proactive, and solutions-oriented

Qualifications

• Fear Free Certification is a plus

Skills

• Leadership
• Operational Management
• Team Development
• Customer Service
• Technical Proficiency

Benefits

• Generous PTO
• Paid Holidays
• Medical, Dental & Vision Insurance
• 401(k) with employer match
• Life & Disability Insurance
• Continuing Education Support
• Figs Scrubs Provided
• Employee Discounts on Petfolk services, food, and medications for your pets

Pay

TBD

Schedule

TBD