Veterinary Assistant

Job Summary

The Veterinary Assistant plays a crucial role in supporting veterinarians and veterinary technicians, ensuring the well-being of pets, educating clients, and maintaining the highest standards of veterinary care.

Key Responsibilities

• Demonstrate proficiency in applying technical skills acquired through education and experience, which includes expertise in surgery, dentistry, laboratory procedures, venipuncture, proper restraint techniques, and strict adherence to established protocols for maintaining a sterile and safe environment
• Contribute to the day-to-day efficiency and smooth operation of the hospital
• Utilize exceptional communication skills to engage with team members and clients effectively
• Maintain thorough and accurate medical charting for all patients, consistently meeting hospital quality control standards
• Educate clients about Wellness Plans, offering guidance on pet care and overall health as appropriate
• Absorb responsibility for select reception duties, such as answering phone calls, scheduling appointments, and facilitating patient intake and discharge
• Obtain pertinent medical history and patient information
• Assist in managing hospital supplies, including inventory tracking and restocking as necessary
• Ensure the completion of all assigned hospital duties before the end of each shift
• Act as an advocate for the overall success and performance of the hospital

Customer Service Delivery

• Consistently provide professional, efficient, and exceptional service
• Demonstrate excellent communication and organizational skills when interacting with the veterinary team and clients
• Educate clients about Wellness Plans, offering guidance on pet care and overall health as appropriate
• Effectively adapt to individual clients and their needs
• Effectively resolve customer complaints as appropriate

Required Skills and Knowledge

• Enhance and acquire new veterinary technical skills such as proficiency in anesthesia, surgical assistance, and dentistry
• Work independently and exercise good judgment
• Multi-task effectively
• Remain action-oriented and effectively set priorities
• Work well in an extremely fast-paced work environment, remaining calm and resilient
• Exhibit proactive initiative in addressing tasks and challenges as they arise
• Complete work, maintaining a high level of accuracy while managing constant interruptions
• Learn new computer software systems (EMR, Scheduling, etc.)
• Provide a high level of accountability

Experience/Knowledge

• Increase and acquire new veterinary technical skills such as proficiency in anesthesia, surgical assistance, and dentistry
• Experience with anesthesia monitoring and dental procedures
• Completion of an NAVTA-approved veterinary assistant program or an equivalent combination of education, training, and experience that demonstrates the necessary knowledge, skills, and abilities (preferred)
• Experience handling dogs, cats, and exotic animals
• Experience providing basic animal care, such as feeding, bathing, grooming, and monitoring for signs of distress or illness
• Knowledge of common medical procedures, including administering medications, wound care, and assisting with diagnostic tests
• Strong customer service focus while effectively adapting to individual clients and their needs
• Excellent communication skills and the ability to manage a variety of emotional situations – remaining empathetic, compassionate, and approachable

Education and Experience

• High School Diploma or equivalent
• 3+ years of experience in the veterinary industry
• Experience with anesthesia monitoring and dental procedures
• Completion of an NAVTA-approved veterinary assistant program or an equivalent combination of education, training, and experience that demonstrates the necessary knowledge, skills, and abilities (preferred)

Work Location, Environment, and Physical Requirements

• The Vet Assistant position is performed onsite at our hospital or at an approved offsite event location.
• Remote work is not available for this position.
• Hospital environment includes limited space, smells from pet waste, and noise (barking, etc.).
• Schedules may include 10+ hour shifts, Saturdays, evenings, and holidays.
• May routinely be exposed to pets that may bite or scratch, biological hazards, anesthesia medications (smells), radiation if near an Xray machine, prescription medications, including controlled substances.

Salary Range

$18 - $23

Additional Information

Our hospital is part of the WellHaven Pet Health (“WellHaven”) network of hospitals. This allows us to have a more extensive and stronger support system, connecting with other hospitals in the area while remaining autonomous. WellHaven helps veterinarians, and their teams succeed both personally and professionally. We value our medical teams and strive to support each team member each and every day. Our focus on personal growth, practice support, and life balance frame the relationship we want to have with our hospital teams. This people-first approach has made a considerable difference in the lives of our teams, clients, pets, our communities, and the health of our hospitals. We’ve been recognized in Inc. Magazine for making a difference in our community and in Forbes for being named one of America's Best Startup Employers. It is an exciting time to be part of the WellHaven team and an excellent time for you to consider joining us!

Commitment to Diversity

WellHaven is an Equal Opportunity Employer. WellHaven is committed to complying with all applicable federal, state, and/or local laws prohibiting discrimination based on race, color, creed, religion, national origin, sex (including transgender status), marital status, familial status, status with regard to public assistance, disability, genetic information, sexual orientation, age, military or veteran status, membership or activity in a local human rights commission, or any other status protected by law.

Pay Transparency Disclaimer

WellHaven Pet Health provides wage range information in accordance with applicable pay transparency laws. Third-party job boards and recruiting platforms may omit or misrepresent this information when reposting our job requisitions. WellHaven Pet Health is not responsible for any discrepancies in such postings.