Veterans Service Representative (AQRS).

Responsibilities

• Performs individual quality reviews to determine the authorization quality level of individual VSRs for purposes of individual performance standards in accordance with an established monthly schedule.
• Conducts focused "in-process reviews" for cases to determine the accuracy of claims action taken; reviews used for station-level feedback and improvement.
• Reports authorization quality trend information with management on an ongoing basis and with VSRs during training sessions.
• Reviews products or activities for quality of performance and enters results into the on‑line STAR checklists.
• Evaluates and identifies deficiencies of all elements of a claim from evidence development, income, and dependency issues, to award processing and authorization; provides explanation of errors and includes comments where attention is warranted.
• Prepares STAR data reports and provides to personnel in the regional office who are authorized to request and receive such reports.
• Ensures all program requirements imposed by Compensation Service and/or the Pension and Fiduciary Service and the Court of Appeals for Veterans Claims are met or implemented.

Requirements

• Conditions of employment: 1‑year probationary period during which fitness and continued employment advancing the public interest are evaluated; employment terminated unless written certification that continued employment advances the public interest is received.
• Must be a U.S. Citizen.
• Selective Service Registration required for males born after 12/31/1959.
• May be required to serve a probationary or trial period.
• Subject to background/security investigation.
• Selected applicants must complete an online onboarding process; acceptable identification required; effective May 7, 2025, non‑REAL ID driver’s licenses or state‑issued ID cards cannot be used.
• Promotion Potential: selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met; selection at a lower grade does not guarantee progression; grade progression is GS‑11 → GS‑12.

Qualifications

• Time‑in‑Grade Requirement (as of closing date 10/01/2026):
  • GS‑11: 52 weeks at GS‑10 level.
  • GS‑12: 52 weeks at GS‑11 level.
  • If a current VBA employee seeking reassignment to a lower grade, must currently hold GS‑11 or higher and the promotion potential of the current position must be at least GS‑10.
  • An SF‑50 demonstrating time‑in‑grade eligibility must be submitted; if the most recent SF‑50 is within the past year, an additional SF‑50 showing the required year may be needed.
• Minimum Qualification Requirements:
  • GS‑11: One year of specialized experience equivalent to GS‑10 or higher in disability compensation/pension claims management (e.g., developing, examining, investigating, adjudicating, authorizing claims; advising management on trends; mentoring/training others).
    OR Ph.D. or equivalent doctoral degree, or three full years (54 semester/81 quarter hours) of progressively higher graduate education leading to such a degree (or LL.M if related).
    OR combination of specialized experience and graduate education beyond two