Veterans Service Representative (AQRS).

Duties

• Performs individual quality reviews to determine the authorization quality level of individual VSRs for purposes of individual performance standards in accordance with an established monthly schedule.
• Conducts focused "in-process reviews" for cases to determine the accuracy of claims action taken. (Such reviews are for station-level feedback and improvement only, not used for individual performance standard purposes.)
• Provides advisory services to management via preparation and presentation of quality trend information;
• Develops training strategies and materials to address deficiencies and/or conducts training activities;
• Analyzes performance deficiencies and quality trends to identify knowledge/skill gaps;
• Provides quality-review services, feedback, and guidance to staff in order to correct unsatisfactory performance.

  Work Schedule

  Monday - Friday 8:00 am - 4:30 pm

  Promotion Potential

  None

  Qualifications

  • To qualify for this position, applicants must meet all requirements by the closing date of this announcement: 07/09/2026.
  • TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements.
  • INDIVIDUAL OCCUPATIONAL REQUIREMENT (IOR): This position has an Individual Occupational Requirement and these requirements below must be met to qualify for this position.
  • Specialized Experience: One (1) year of Specialized Experience equivalent to at least the next lower grade level (11).
  • Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).
  • Education: There is no educational substitution at this grade level.