Veterans Non-Clinical Case Manager (VNCCM)

Location: Cedar City, UT
Job Type: Full-time
FLSA: Exempt

About the role

The Veterans Non-Clinical Case Manager (VNCCM) leads initiatives to enhance retention and completion rates for military-connected students at Southern Utah University. Reporting to the Director of Student Outreach & Support and collaborating with the Director of the Veterans Resource and Support Center, the VNCCM oversees assigned non-clinical cases and assists students in accessing campus and community resources. The role provides holistic support to military-connected students facing academic transitions, withdrawal considerations, or declining health, wellness, or retention scores, guiding them through university support systems and connecting them with appropriate departmental, VA, and community resources.

Responsibilities

• Coordinate support and resources in non-clinical case management for academic, wellness, mental health, behavioral, transition, and crisis-related concerns impacting military-connected students.
• Collaborate with the Student Outreach & Support and Veterans Resource team and other campus constituents to assess students' needs and risks, consider campus and community resources, and develop individualized intervention and success plans.
• Work with incoming, returning, re-engaged, and transfer military-connected students to develop tailored transition plans and provide resource connections that support successful enrollment, persistence, and completion.
• Assist in fulfilling the Early Alerts process; provide timely support and intervention to military-connected students struggling with academic performance, course attendance, health, wellness, or other barriers to success.
• Monitor and analyze semesterly data related to student academic concerns, behavioral concerns, retention efforts, and case interventions; maintain accurate records and generate reports to identify trends and collaborate with leadership on intervention strategies.
• Maintain a working knowledge of VA educational benefits to support peak operational periods.
• Other duties as assigned.

Requirements

• One to two years of experience working with students in higher education, student support services, retention initiatives, case management, or a related field.
• Proven self-motivation and organizational acumen to independently plan and execute tasks and projects under deadlines; take ownership of issues, make decisions, and see them through to resolution.
• Ability to manage multiple priorities, follow-ups, and support requests effectively.
• Ability to represent the Student Outreach & Support Office to senior leaders of the university, current/prospective students, families, and community stakeholders.
• Outstanding written, verbal, and interpersonal communication skills, including effectiveness in one-on-one conversations and group presentations.
• Ability to maintain calm, composure, and resilience under pressure; defuse frustrated students and navigate tense conversations with empathy.
• Demonstrated ability to research, interpret, and maintain compliance with applicable federal, state, and institutional laws, regulations, policies, and guidelines.
• Strong computer skills, including experience with data entry, record management, reporting, and administrative databases.

Qualifications

• Experience working with Veterans Affairs educational benefits or military-connected populations.
• Competency in VA educational benefits and experience supporting veterans and military-connected populations.
• Experience in a student affairs setting with knowledge of student development theory, veteran transitions, and best practices related to student success and retention.
• Ability to compute, analyze, and validate tuition, fees, and VA educational benefit payments.
• Proficiency in higher education systems such as Canvas, Banner, Degree Works, Google Suite, and Excel.

Pay

$47,000.00 - $50,000.00 Annually

Supplemental Information

This position is contingent on funding.