Veteran Services Supervisor - Overnight

Job Responsibilities

• Understand, support, and promote the Mission of the Center and Veteran Services Department.
• Lead, direct, and mentor Veteran Services Personnel.
• Monitor, assess, document, and review job performance with employees.
• Serve as concierge for Veteran complaints and issues and seek solutions.
• Support a team focused on continuous improvement.
• Cook off-site meals for overnight guests.
• Coordinate and disseminate schedules to ensure appropriate staffing availability to meet all shift commitments.
• Ensure a safe, secure environment which allows for the privacy, dignity and well-being of Veteran Residents.
• In tandem with the Director of Operations, ensure the onboarding and training of new employees.
• Cook off-site meals for overnight guests.
• Coordinate transportation as requested and required.
• Document, attend, and supervise medical, fire or police incidents and events; provide emergent mediation as required.
• Initiate daily bed checks and census, as appropriate.
• Assist in maintaining order and cleanliness of the transitional housing areas and the general facility.
• Properly document all administrative information and ensure the highest standard of Veteran confidentiality is maintained.
• Enforce all safety regulations and immediately address any safety hazards.
• Keep the Director of Operations informed of all pertinent occurrences.
• Ensure safety, fire and security tours are performed on a regular basis.
• Attend to the needs of all those who frequent or telephone the Center, a model of "Respect, Excellence, Partnership."

Qualifications

• Self-motivated leader with the ability to function in a fast-paced environment without supervision.
• Able to handle multiple complex tasks and priorities.
• Excellent interpersonal skills (oral, written and presentation) needed to interact with all levels of internal personnel and external entities including management, visitors, employees and Veterans.
• Strong analytical and investigative skills and being able to resolve Veteran conflicts.
• High School Diploma or Equivalency.
• CPR certified and CPI training are preferred.
• Customer service experience required.
• Basic computer skills, including email and familiarity with internet.
• Dedicated team player and comfortable working in an open, highly collaborative, diverse environment with the willingness and desire to learn and grow within the organization.
• Committed to a strong customer service philosophy.
• Operate a combination radio and cellular telephone.
• Navigate ten flights of stairs.
• Lift or push weights up to fifty pounds.