VETERAN SERVICE OFFICER - Veteran Services

Summary

Acts as an advocate and assists Tarrant County veterans and their survivors with preparing and presenting claims for federal and state benefits. Applicants, please attach DD-214s to confirm Veteran Status. This posting may close at any time once a sufficient number of applications have been received.

Essential Duties and Responsibilities

• Coordinates and conducts client interviews to determine potential eligibility for VA benefit programs.
• Investigates and verifies appropriate interview, case, financial and related demographic information, which includes researching legal, social, psychological, medical, criminal and employment records.
• Refers clients to the appropriate community resources.
• Assists clients with gaining access to DVA medical and dental treatment programs.
• Creates, responds to and submits documents and reports.
• Conducts outreaches at nursing homes, assisted living facilities, and clients' homes to assist them with applying for VA benefits.
• Utilizes manual or computerized client management system to prepare claims for client and submit to appropriate federal and state agencies.
• Performs intake duties and utilizes the computerized Veteran Information and Management System to enter veterans' demographic information for the Director as needed.
• Participates in conferences with veterans' organizations and with federal and state offices on matters affecting the welfare of veteran benefits programs.
• Frequently communicates with office support staff, other County personnel, department heads, supervisors, external agencies, veterans and the general public.
• Reviews and follows policies, procedures, governmental regulations and court‑mandated orders to ensure program compliance.
• Frequently utilizes department's social media accounts as an additional method of contacting and reaching out to veterans.
• Performs all other related duties involved in the operation of the business as assigned or required.

Minimum Requirements

• Associate's degree or equivalent.
• Three (3) years of administrative, legal, or general office experience.
• Prior public sector experience or experience working with veterans or active‑duty servicemen or servicewomen preferred.
• Must achieve or be eligible for Texas Veterans Commission accreditation within two (2) years of hiring.
• Must have a current and valid driver's license and maintain a satisfactory motor vehicle record.
• Must be able to pass a federal background check initiated by the Department of Veterans Affairs.
• Experience with Windows, Microsoft Word, Excel, PowerPoint, Access, 10‑key calculator by touch, fax and copy machines.
• Excellent interpersonal, oral and written communication skills.
• Ability to work effectively with co‑workers, employees, and management in a pleasant, professional manner.
• Strong organizational skills and proven ability to maintain accurate, detailed records that will be audited periodically.
• Ability to work under pressure in a high‑volume office, produce accurate work and meet established deadlines.
• Must be dependable, resourceful, and able to work independently and to maintain strict confidentiality.
• Must be available for out‑of‑region travel for annual training, which is held at various locations within the state of Texas.
• Knowledge of laws that govern veteran benefits preferred.

Physical Demands and Work Environment

• Regularly required to bend, keyboard, lift between waist and shoulder, pull, push, sit, stoop, and talk.
• May have to lift heavy boxes of supplies or office/display objects up to 40 lb.
• May come in contact with hostile customers.

Benefits

Tarrant County offers a full range of employee benefit programs for eligible employees, retirees, and their families, including group health plans for medical, dental, and vision coverage; an Employee Assistance Program (EAP); life and long‑term disability insurance; and flexible spending accounts for health care and dependent care reimbursements. Full‑time employees participate in the Texas County & District Retirement System (TCDRS) and may also participate in a retirement savings program (Deferred Compensation). Additional programs include 13 paid holidays, a Wellness Program, and more. These benefits are for Tarrant County employees only.