Veteran's Housing Case Manager II at Blaine

About the Role

The Veterans Housing Case Manager II is a senior-level position requiring advanced subject knowledge, significant independent judgment, and initiative. This role involves sharing knowledge, serving as a resource, and guiding other Veterans Case Managers within the agency. The position may work in either emergency or housing services, providing trauma-informed support to help participants achieve stable and permanent housing.

Responsibilities

• Engagement & Assessment:
  • Provide trauma-informed case management using motivational interviewing and strength-based techniques.
  • Establish goals, monitor achievements, and identify barriers to housing stability.
  • Conduct intake assessments, housing stability plans, and orientations.
  • Assess eligibility for permanent housing resources and develop plans to utilize flexible client relocation funds.
  • Link participants with services to address barriers such as mental health, substance use, and legal issues.
  • Build and maintain relationships with community providers and services.
  • Mediate conflicts, provide crisis intervention, and support daily program operations.
• Housing Search & Placement:
  • Develop relationships with property managers and landlords to create housing pathways.
  • Assist participants in touring properties, completing applications, and preparing for housing interviews.
  • Help participants secure necessary resources for moving into housing.
  • Provide follow-up support to ensure housing stability.
• Guidance & Administration:
  • Assist with continuous quality improvement and program operations.
  • Onboard and mentor new housing case managers.
  • Develop and communicate housing stability and case management policies.
  • Participate in agency-wide trainings and leadership development.
  • Assist with reports, metrics analysis, and hiring processes.
• Leadership:
  • Promote a cooperative and harmonious working climate.
  • Maintain a favorable image of the organization.
  • Take site responsibility in the absence of program management.

Qualifications

• Ability to remain flexible and handle crises.
• Team player with experience working with diverse populations.
• Working knowledge of harm reduction, motivational interviewing, and strength-based case management.
• Familiarity with local resources for individuals experiencing homelessness.
• Skills in de-escalation, crisis intervention, and caseload management.
• Proficiency in data entry, documentation, and report preparation.
• Ability to set and maintain professional boundaries.

Benefits

• Medical/vision/dental insurance (at low or no monthly cost)
• Orca transportation card
• $500 towards a health Flexible Spending Account
• Retirement plan
• Employee Assistance Program (free mental health counseling)
• Up to 4 weeks of Paid Time Off (PTO)
• Up to 12 days of floating holiday leave
• Up to 9 days of holiday work pay

Pay

$32.03 per hour (level 2)

Schedule

Monday-Wednesday, Friday: 9:30am-5:30pm
Thursday: 8:30am-4:30pm
Monthly staff meeting: 1st of every month

Location: Lower Queen Anne Neighborhood (Seattle, WA)

Reports To: Case Manager Supervisor

FLSA Status: Non-Exempt

Union Representation: Local 8 of the Office and Professional Employees International Union (OPEIU)