Verifier, Associate

Core Responsibilities

• Answer questions from customers, clerical staff, insurance companies and physician offices
• Make outbound calls to obtain appropriate documentation for reimbursement of orders shipped
• Utilize resources to identify and resolve customer issues or reimbursement discrepancies
• Able to verify customer benefits via phone, fax, and web portal
• Able to submit authorizations or pre-certification requests to multi-state payers over multiple platforms
• Communicate effectively and professionally with customers, teammates, healthcare professionals, and sales team
• Reviews and approves documentation received by third parties for submission to payors for reimbursement
• Effectively document activities in ERP system in an accurate and timely manner
• Consistently meet and attain required Key Performance Indicators (KPIs)

Education & Experience

• High School Diploma or equivalent required
• 1-2 years of customer service experience required
• Relative reimbursement and/or billing and collections experience preferred

Knowledge, Skills, and Abilities

• Excellent written and verbal communication skills
• Working knowledge of MS Office and the ability to navigate multiple platforms
• Ability to learn Byram products and therapies
• Strong analytical and time management skills
• Familiar with medical terminology and insurances HCPCS/ICD-10 codes
• Ability to read, understand and follow oral and written instructions and guidelines
• Ability to triage priorities and meet daily and weekly deadlines

Teammate Benefits

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short-and long-term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well-being programs

Pay

The anticipated pay range for this position is $22 per hour.

Schedule

Schedule: M-F