Verification Specialist (In-Office Only)

Key Responsibilities

• Conduct Employment, Education, Reference, and Licensing Verifications via phone and online research.
• Authenticate supporting documents (diplomas, employment records, licenses) and identify discrepancies.
• Research businesses and institutions using online databases and public records to locate contact information.
• Consistently meet established productivity, quality, accuracy, and turnaround time standards.
• Follow company policies and maintain a proactive follow-up process to ensure timely completion of background checks.
• Manage a personal caseload and meet daily, weekly, and monthly performance goals.
• Document all verification attempts and outcomes accurately in real time within the proprietary system.
• Communicate professionally with all parties — employers, institutions, and colleagues — via phone and email.
• Collaborate with team members to resolve complex or delayed verification cases.
• Accurately input verified information (employment dates, degrees, license statuses, etc.) into the proprietary database.
• Perform quality checks on entered data and maintain strict confidentiality standards.
• Adhere to all company policies, client requirements, compliance standards, and quality assurance expectations.
• Perform other duties as assigned.

Required Qualifications

• A high school diploma or equivalent.
• Excellent verbal and written communication skills.
• A strong attention to detail with the ability to detect errors.
• Strong organizational skills with sequential task management.
• The ability to manage time effectively in a fast-paced environment.
• Proficiency in Microsoft Outlook, Word, Excel, and web browsers.
• Comfortable working both independently and collaboratively as part of a team.

Preferred Qualifications

• 1+ year of customer service or call center experience.
• Prior experience researching business information online.
• Proficiency with reverse address/telephone lookup tools.
• Strategic thinking skills in information gathering.
• Experience with ticketing systems, reporting tools, or workflow management platforms.
• Proficient in data entry and word processing.
• Experience creating or maintaining process documentation or SOPs.

Special Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be proficient in the English language, both written and verbal.
• Ability to lift 15 pounds.

Position Requirements

Selected candidates will be required to pass a comprehensive background check and drug screening.