Venue Tour Guide

About the role

Scarborough House Wedding Venue is a family-owned, personally hosted wedding destination located in Stantonsburg, North Carolina, near Raleigh and Wilson. The venue is a restored historic estate offering overnight lodging, ceremony and reception spaces, and an on-site team dedicated to making each celebration personal and easy to navigate. Couples can tour the property, plan full wedding weekends, and connect with a trusted network of local vendors. Owned and operated by Josh and Meika Darville since 2020, Scarborough House provides a welcoming environment for both guests and team members. The venue continues to grow and offers opportunities in venue tours and wedding sales for individuals interested in hospitality and events.

Responsibilities

• Welcome prospective couples and their guests to Scarborough House and showcase the property.
• Conduct guided tours of the historic estate, explaining available packages and spaces.
• Highlight amenities such as lodging, ceremony locations, and reception areas.
• Answer questions and provide clear, friendly communication to support couples in understanding how the venue can fit their wedding plans.
• Manage tour schedules, prepare spaces before visits, and assist with follow-up communications.
• Collaborate with the venue team on sales-related activities.
• Perform consistent, professional in-person interactions with a strong focus on guest experience.

Qualifications

• Demonstrated skills in Guided Tours and Customer Service, with the ability to create engaging, informative, and welcoming experiences for visitors.
• Strong Communication skills, including clear verbal presentation, active listening, and the ability to respond to questions in a professional manner.
• Interest or background in History, particularly in historic properties or local heritage, to enrich tour narratives and guest engagement.
• Sales skills, including comfort discussing packages, pricing, and availability, and supporting guests through the decision-making process.
• Ability to work on-site, including standing and walking for extended periods during tours and preparing spaces for visits.
• Organizational skills for managing tour schedules, maintaining accurate visitor information, and coordinating with the venue team.
• Prior experience in hospitality, events, or wedding venues is beneficial.
• High school diploma or equivalent required; additional education in hospitality, communications, or related fields is a plus.

Pay

Pay per performance (pay per tour) plus bonus opportunities, including an additional bonus for self-generated leads that convert to a signed contract. Full pay details are discussed during the interview process.

Training

New hires attend required in-person training days on how to sell Scarborough House and its packages.