Venue Technology Supervisor – Raymond James Stadium

GLOBAL HOSPITALITY

We believe that exceptional venue experiences should extend beyond game day and show time. From five-star feasts and craft cocktails to local eats and sizzling chef-inspired creations, we are renowned for our exceptional dining experiences. Our fresh, creative cuisine is just the beginning. We strive to delight guests at every turn: candy walls, in-house bakeshops, and a warm welcome at every turn.

PRIMARY RESPONSIBILITIES

• Provide level 1 & 2 support to all point-of-sale system problems and escalate when necessary
• Conduct stadium walk-through to ensure all systems are operational prior to and during all events
• Manage and optimize deployment of hourly and event-day resources
• Diagnosis of software, firmware & hardware issues and execution of solutions
• Replacement of defective hardware before, during and after events
• Maintain an updated inventory of POI devices
• Back office systems support
• Ensure proper recording, documentation and closure of steps taken to resolve issues and fulfill requests
• Maintain constant communication to effectively log daily issues and remedial actions taken
• Assess and prioritize issues and requests accordingly to minimize operational impact
• Initiate and implement improvements to areas of responsibility
• Performing additional related duties, tasks and responsibilities as required

Qualifications

• Excellent communication skills; effectively influence others, the ability to make decisions quickly, and exhibit a high-level of maturity
• 3+ years of relevant experience, ideally in the Hospitality or Tourism industry
• Experience with POS systems, preferably Clover Sport
• Solid analytical and problem-solving skills; proven ability to organize, manage, and complete multiple tasks in an efficient and timely fashion
• Ability to establish and maintain effective working relationships with all internal and external stakeholders
• Strong verbal and written communication skills, with the ability to communicate with all levels of staff
• Ability to motivate and lead teams
• Must be able to adapt to environment changes immediately
• Availability open to event-based schedule, including late hours and weekends
• Working knowledge of Microsoft Office 365 to include operating system, office systems
• Basic understanding of PCI risk and compliance
• Ability to be on feet and walk long distances
• Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training