Venue Director III - Audio Visual, Event Technology

Be part of Pinnacle Live's growing Atlanta team and shape the future of live events at one of the city's premier hospitality destinations.

About the role

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events.

The Venue Director III is responsible for the successful management of their assigned venue. They will maintain profitability, achieve sales and operations goals while providing best-in-class customer service to all stakeholders including hotel partners, clients, and team members. The Venue Director III will create a culture of achievement, support diversity, pursue continuous improvement, and demonstrate an unwavering commitment to cultivating and growing the venue relationship.

Responsibilities

• Provide leadership in the execution of all phases of events while maintaining the highest commitment to best-in-class customer service to internal and external stakeholders
• Lead Operations team to ensure efficient floor operations, such as the timely and accurate set and strike of equipment, and other essential floor activities
• Review P&L to ensure profitability; manage expenses by effectively utilizing available resources and implementing cost control measures where necessary
• Maintain inventory integrity ensuring quality, functionality, organization, security, and availability
• Maintain a working knowledge of industry trends, tools, and innovations
• Develop and maintain strong relationships with venue partners
• Represent Pinnacle Live as a valued partner at hotel meetings and customer site visits
• Ensure timely payment of all payables
• Ensure timely processing of billing and invoices; enforce compliance with all financial management SOPs
• Provide Sales Managers the necessary tools and support to maximize revenue and improve capture rate during all phases of the sales cycle
• Train, manage, and develop team in accordance with company SOPs facilitating elevated customer service standards, employee growth, and a culture of achievement
• Effectively utilize applicable company computer systems and continually work toward updating and improving systems and technical skills
• Provide technical support for events as necessary
• Delegate tasks effectively as required
• Comply with all safety protocols and standard operating procedures
• Other duties as assigned

Supervisory Responsibilities

• Directs team of exempt and non-exempt personnel in accordance with company policies and applicable federal and state laws
• Responsibilities include interviewing, hiring, and training team members; planning, assigning, coaching, mentoring, directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems

Requirements

• High School Graduate or equivalent
• Seven (7) years’ management-level experience in the audio visual and/or hospitality industry preferred
• Demonstrated experience aligning team members behind common goals
• Excellent communication skills with the ability to foster long-term relationships (with internal teams, external partners)

Skills

• Planning ability; able to prioritize
• Strong Technical aptitude
• Excellent organizational skills
• Demonstrated personnel management ability
• Strong Interpersonal skills
• Strong verbal and written communications skills
• Strong customer focus
• Strong team player orientation
• Strong attention to detail
• Professional appearance

Physical Demands

• Sit at a desk
• Stand or walk for long periods, including up and down stairs
• Consistently bend and stoop
• Use hands to hold, handle, or feel
• Reach with hands and arms
• Talk, hear, and communicate
• Lift up to 50 pounds occasionally

Benefits

• Performance-based incentive plans on top of base salary
• Generous time off with PTO, holidays, and sick/personal days
• 401k with a contribution match
• Insurances: health, vision, dental, and more