Venue Director I - Audio Visual, Event Technology
Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences — combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline.
About the role
The Venue Director I is responsible for the successful management of their assigned venue. They will maintain profitability, achieve sales and operations goals, and provide best-in-class customer service to all stakeholders, including hotel partners, clients, and team members. The role involves creating a culture of achievement, supporting diversity, pursuing continuous improvement, and demonstrating an unwavering commitment to cultivating and growing the venue relationship.
Responsibilities
- Provide leadership in the execution of all phases of events while maintaining the highest commitment to best-in-class customer service to internal and external stakeholders
- Ensure efficient floor operations, such as the timely and accurate set and strike of equipment and other essential floor activities
- Review P&L to ensure profitability; manage expenses by effectively utilizing available resources and implementing cost control measures where necessary
- Maintain inventory integrity, ensuring quality, functionality, organization, and availability
- Attend hotel meetings as necessary
- Maintain a working knowledge of industry trends, tools, and innovations
- Develop and maintain strong relationships with venue partners
- Represent Pinnacle Live as a valued partner at hotel meetings and customer site visits
- Ensure timely payment of all payables
- Ensure timely processing of billing and invoices; enforce compliance with all financial management SOPs
- Utilize the Sales Process to maximize revenue and improve capture rate during all phases of the sales cycle
- Train, manage, and develop team members in accordance with company SOPs, facilitating elevated customer service standards, employee growth, and a culture of achievement
- Effectively utilize applicable company computer systems and continually work toward updating and improving systems and technical skills needed to run them
- Provide technical support for events as necessary
- Delegate tasks effectively as required
- Comply with all safety protocols and standard operating procedures
- Other duties as assigned
Supervisory Responsibilities
- Interviewing, hiring, and training team members
- Planning, assigning, coaching, mentoring, and directing work
- Appraising performance; rewarding and disciplining team members
- Addressing complaints and resolving problems in accordance with federal and state laws
Requirements
- High School Graduate or equivalent
- Three (3) years’ management-level experience in the audio visual and/or hospitality industry preferred
- Demonstrated experience aligning team members behind common goals
- Excellent communication skills with the ability to foster long-term relationships (with internal teams, external partners)
Skills
- Planning ability; able to prioritize
- Strong technical aptitude
- Excellent organizational skills
- Demonstrated personnel management ability
- Strong interpersonal skills
- Strong verbal and written communication skills
- Strong customer focus
- Strong team player orientation
- Strong attention to detail
- Professional appearance
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
- Sit at a desk
- Stand or walk for long periods, including up and down stairs
- Consistently bend and stoop
- Use hands to hold, handle, or feel
- Reach with hands and arms
- Talk, hear, and communicate
- Lift up to 50 pounds occasionally
Benefits
- Performance-based incentive plans on top of base salary
- Generous time off with PTO, holidays, and sick/personal days
- 401k with a contribution match
- Insurances: health, vision, dental, and more