Venue Director I - Audio Visual, Event Technology

Take the next step in your leadership journey with Pinnacle Live at Revere Hotel Boston Common where innovation, hospitality, and event excellence come together to create extraordinary experiences.

About the role

Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences — combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline. We're guided by three core values: Excellence is our attitude. Innovation is our mindset. Our people make the difference.

The Venue Director I is responsible for the successful management of their assigned venue. They will be responsible for maintaining profitability, achieving sales and operations goals while providing best-in-class customer service to all stakeholders including hotel partners, clients, and team members. The Venue Director I will create a culture of achievement, support diversity, pursue continuous improvement, and demonstrate an unwavering commitment to cultivating and growing the venue relationship.

Responsibilities

• Provide leadership in the execution of all phases of events while maintaining the highest commitment to best-in-class customer service to internal and external stakeholders
• Ensure efficient floor operations, such as the timely and accurate set and strike of equipment, and other essential floor activities
• Review P&L to ensure profitability; manage expenses by effectively utilizing available resources and implementing cost control measures where necessary
• Maintain inventory integrity ensuring quality, functionality, organization, and availability
• Attend hotel meetings as necessary
• Maintain a working knowledge of industry trends, tools, and innovations
• Develop and maintain strong relationships with venue partners
• Represent Pinnacle Live as a valued partner at hotel meetings and customer site visits
• Ensure timely payment of all payables
• Ensure timely processing of billing and invoices; enforce compliance with all financial management SOPs
• Utilize Sales Process to maximize revenue and improve capture rate during all phases of the sales cycle
• Effectively utilize the Company’s sales cycle to maximize revenue and improve capture rate
• Train, manage, and develop team in accordance with company SOPs facilitating elevated customer service standards, employee growth, and a culture of achievement
• Effectively utilize applicable company computer systems and continually work toward updating and improving systems and technical skills needed to run them
• Provide technical support for events as necessary
• Delegate tasks effectively as required
• Comply with all safety protocols and standard operating procedures
• Other duties as assigned

Supervisory Responsibilities

• Interviewing, hiring, and training team members
• Planning, assigning, coaching, mentoring, and directing work
• Appraising performance; rewarding and disciplining team members
• Addressing complaints and resolving problems

Requirements

• High School Graduate or equivalent
• Three (3) years’ management-level experience in the audio visual and/or hospitality industry preferred
• Demonstrated experience aligning team members behind common goals
• Excellent communication skills with the ability to foster long-term relationships (with internal teams, external partners)

Skills

• Planning ability; able to prioritize
• Strong technical aptitude
• Excellent organizational skills
• Demonstrated personnel management ability
• Strong interpersonal skills
• Strong verbal and written communications skills
• Strong customer focus
• Strong team player orientation
• Strong attention to detail
• Professional appearance

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

• Sit at a desk
• Stand or walk for long periods, including up and down stairs
• Consistently bend and stoop
• Use hands to hold, handle, or feel
• Reach with hands and arms
• Talk, hear, and communicate
• Lift up to 50 pounds occasionally

Pay

$73,160 - $84,370

Benefits

• Performance-based incentive plans on top of base salary
• Generous time off with PTO, holidays, and sick/personal days
• 401k with a contribution match
• Insurances: health, vision, dental, and more